I led the complete development of LATAM's internal platform for collaborators, managing key content and graphic design selection and achieving a user experience.

-I led the development of the brand identity for the restaurant ‘Coco Canela’, aligning the vision and mission of the project with market trends and the preferences of the target audience, achieving an authentic connection that boosted brand recognition in the local market.-I coordinated the visual content creation for the menu, overseeing the graphic design and ensuring an attractive and coherent proposal highlighting and differentiating the restaurant in its sector.-I designed the brand identity from name selection to thematic conceptualization, which increased the brand's presence and strengthened its connection with the audience.-Implemented a visual uniform strategy for staff, creating a comprehensive brand image that enhanced the customer experience and created a memorable themed environment.

-Managed a portfolio of key customers, building strong relationships and maximizing their value, which increased customer satisfaction and retention.-I provided personalized attention and problem-solving, achieving remarkable loyalty and maintaining high levels of satisfaction in every interaction.-I developed strategic commercial proposals tailored to the needs of each client, negotiating agreements that benefited both the client and the company.Coordinated with internal teams to ensure deadlines, quality, and expectations were met, optimizing the client experience and achieving a 100% success rate in the on-time delivery of projects.-Developed retention and loyalty strategies that reduced customer churn by 90% and increased customer brand loyalty.-Designed and developed a quality manual for customer service and internal implementation, establishing standardized processes and raising service standards.

I worked closely with VIP guests and celebrities, ensuring discreet and personalized communication that strengthened the experience and positive perception of the brand.-Implemented privacy protocols that protected the hotel's reputation and built trust with high-profile clients, contributing to the company's public image.-Managed guest queries and special requests, resolving issues quickly and maintaining effective communication, skills directly applicable to social media interaction and digital customer service.-I cultivated an ability to capture customer needs and preferences, adapting to the right style and tone for each situation, a key competency in creating relevant content and managing online communities.