Daniela Veiga Email & Phone Number

Barcelona, Ct, Es

São Paulo, Brasil

- Conducting in-depth interviews to understand users' needs, goals and pain points throughout their journeys with different products and services;- Conducting usability tests to identify improvement points in digital interfaces;- Analyzing and synthesizing large volumes of data into actionable insights and opportunities;- Using my content design skills to create reports that communicate research results and recommendations in a clear and creative way;- Participating in workshops… Show more - Conducting in-depth interviews to understand users' needs, goals and pain points throughout their journeys with different products and services;- Conducting usability tests to identify improvement points in digital interfaces;- Analyzing and synthesizing large volumes of data into actionable insights and opportunities;- Using my content design skills to create reports that communicate research results and recommendations in a clear and creative way;- Participating in workshops with stakeholders to present research results, insights and opportunities. Show less

São Paulo, Brasil

- Working alongside a team of designers to build the best experience for users in digital products and services, bringing Content Design to every step of the design process. - Writing strategic, data-based, experience-focused content, using words to guide users through complex interfaces and ensuring the consistency of the language across the whole experience. - Designing and applying Content Style Guides, establishing the best way to follow the client's tone of voice at different… Show more - Working alongside a team of designers to build the best experience for users in digital products and services, bringing Content Design to every step of the design process. - Writing strategic, data-based, experience-focused content, using words to guide users through complex interfaces and ensuring the consistency of the language across the whole experience. - Designing and applying Content Style Guides, establishing the best way to follow the client's tone of voice at different contexts. - Assessing, planning and designing Conversational Interfaces with and without GenAI technology. Show less

São Paulo E Região, Brasil

- Managed all customer interactions in every social media and support channels. - Planned and developed social media strategies by creating relevant content based on customers' needs and interactions. - Generated monthly reports of easy understanding and assisted in the relationship with influencers and brand advocates.

São Paulo E Região, Brasil

- Took charge of most digital channels and social media strategies, managing customer interactions and gathering insights for campaigns. - Analyzed social media data and insights to create reports of easy understanding. - Acted as a copywriter for social media and blog posts.- Acted side by side with the User Experience team in creating relevant content for different products.- Worked for clients such as Bradesco, inovabra, Acqio, VIVO, among others.

Orlando, Flórida, Estados Unidos

Performed the role of Summer Greeter at Disney's Hollywood Studios Park, assisting guests in complicated situations in English, Portuguese and Spanish.

São Paulo E Região, Brasil

- Assisted in the development of different digital channels and social media campaigns, offering constructive customer interactions and getting insights from them. - Acted as a copywriter for social media posts, analyzed data and assisted with reports.- Worked for clients such as PUMA, Asics, Michelin, Ultragaz, Yamaha, among others.

Orlando, Flórida, Estados Unidos

Performed the role of Attractions Hostess at Disney's Magic Kingdom Park, operating a complicated machine and assisting guests in all sorts of situations in English, Portuguese and Spanish.

São Paulo E Região, Brasil

Volunteer Internship in Advertising for the client Mizuno.

- Performed the role of copywriter for email marketing campaigns, for clients such as Samsung, Costa do Sauípe, Unidas, Merial, among others.- Started an in-house social media strategy for the agency, creating relevant content for their social media channels and interacting with clients.

Bacharelado, Publicidade

Ux Writing

Ux Research