Daniela Viejo Email and Phone Number
Daniela Viejo personal email
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My international experience has taught me to listen and understand my client's needs above anything else. I am used to dealing with all kinds of people from different cultures and societies , this is something I have matured and grown in over the years. I have lived and worked in USA, Germany,Canada, Norway & Italy.My professional career began in one of the best 5* hotels in Barcelona, where in addition to learning how to provide the best service to my clients and trained in problem resolution, I learned to manage a team of over 30 people.My career evolved in the organization of high-level trips all over the world from the Europe, USA & Norway, developing all the creative and commercial parts of the trips as well as managing all the products with suppliers from different countries. I have also attended international fairs and have traveled for site inspections when needed.After gathering all my experiences in the service industry, I now work on project management in the luxury real estate sector in Italy and internationally. I am an expert in finding our "value proposition" and pass it on to our targeted clients.My studies in Marketing help me guide the promotion of my projects in the best possible way and with the most precise tools. I have a deep understanding of digital marketing and graphic design and it is also something that I am passionate about.The use of different languages in my work has been key to communicate with both clients and suppliers. English has always been the main language chosen by companies for their internal communication, but I have also worked with suppliers in Italian, German ,Norwegian & Spanish.Currently, I have joined the Admissions and Communication team of one of the best schools in the world that is also part of one of the most prestigious international network of Schools. I am part of an enriching and exciting project.When I'm not busy working you can find me photographing nature, people, beautiful landscapes and of course beautiful babies like mine :)
Colegio Internacional Meres
View- Website:
- colegiomeres.com
- Employees:
- 85
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Marketing And Admissions OfficerColegio Internacional MeresGijón, Es -
Marketing & Admissions OfficerColegio Internacional Meres Jul 2022 - PresentAsturias, Principado De Asturias, España -
Marketing ManagerGenius Real Estate Advisory Mar 2021 - Jul 2022Turin, Piedmont, Italy★ Achievements: Implementation and management of Genius Brand Standards and increased brand awareness on 100%• Thorough understanding of marketing elements (including traditional and digital marketing such as SEO/SEM & Social Media etc.) and market research methods.• Solid computer skills, including MS Office, marketing software ( Mailchimp ) and applications (Web analytics, Google Adwords etc.)• Knowledge of Graphic Design (e.g. Canva )• Knowledge of HTML, CSS and CMS (e.g. Wordpress & Joomla) -
Project Manager Mice - Dmc NorwayDmc Nordic Nov 2019 - Jan 2021Bergen, Hordaland, Norway★ Achievements: Achieved Customer retention of 100%, Revenue Increased 110%• Site inspections during the quote phase to the contracted services and products.• Key account management and measure of yearly results.• Supervise all the services for the events, such as accommodation, meetings, transportation, activities, gala dinners, etc. consistently delivering events of exceptional quality and efficiency and acting as liaison between the client and the suppliers. -
Us Destinations CoordinatorJumpstreet Educational Tours Aug 2017 - Jul 2018Montreal, Quebec, Canadá★ Achievements: Developed and created a whole new department for the company, organising trips from the USA & Canada to Europe. Trained the company within European suppliers. Revenue increased 125%. Client retention 100%• Deal with suppliers from all over Europe & USA ranging from hotels, guides, coaching, tourist attractions and any other services that the group requires. • Key account management and measure of yearly results.• Supervise all the services for the events, such as accommodation, meetings, transportation, activities, gala dinners, etc. consistently delivering events of exceptional quality and efficiency and acting as liaison between the client and the suppliers.• Travel as and when expected for site inspections. -
Group Operations CoordinatorEurope Express Jan 2015 - Mar 2017Barcelona Y Alrededores, España⭑ Achievements: Developed a VIP cruised department with a 15% increased of yearly revenue.• Deal with suppliers from all over Europe & USA ranging from hotels, guides, coaching, tourist attractions and any other services that the group requires. • Conduct all the negotiation with suppliers for their services to help maintain good profit margin. • Work alongside the accounting team in prioritising pre payments and reconciling of group invoices. Travel as and when expected to quality control.• Owner of 24/7 hour emergency phone for VIP's and groups traveling.• Work independently in a spontaneous environment.• Travel as and when expected to quality control -
Guest Services Supervisor (Whatever Whenever Department)W Barcelona Apr 2013 - Jan 2015Barcelona Y Alrededores, España⭑ Achievements: 99% Leadership and 98% Supervisor Effectiveness (Employee Satisfaction Survey 2013). Team satisfaction and productivity enhancement. Development and implementation of guest satisfaction improvement program (Adopted Guest). Trip Advisor management. Live Chat project development and implementation (Pilot live communication system for W hotels). Starwood Preferred Guests (SPG) loyalty project development and implementation.Duties • In charge of Guest Services department (20 employees).• Trainer for Hotel´s brand activation, Starguest (guest engagement system), W brand standards and core values. • Guest satisfaction processes and Guest loyalty program management.• Call center management and development. -
Guest Services & Quality InsiderW Barcelona Feb 2011 - Apr 2013Barcelona Y Alrededores, España⭑ Achievements: Promoted to Quality Insider, Monthly “Cool Hunter Guide” implementation within the newest and trendiest information about city places and local activities. Guest satisfaction recognition. Honoured to be part of the W Barcelona calendar faces and recognized as a W Brand Ambassador• Review guest expectations to ensure correct problem resolution based on past experiences.• Handles VIP treatment program and repeat guest program including amenities and profile information, execution of amenities and special guest requests.• Acts as a Front Desk agent in terms of guest service, cashiering, reservations and problem resolution (Handles all calls that would otherwise go to the Front Desk).• Guest´s loyalty and problem resolution• Concierge, Front Desk, Housekeeping and Maintenance management.• W Barcelona Brand ambassador.• Departmental Quality Leader (In charge of quality projects and improvements). -
Group Coordinator Intern.Conference & Touring May 2010 - Oct 2010Munich Y Alrededores, Alemania Http://Www.Dmcgermany.De/Conference and Touring is the main DMC in Germany, associated with Kuoni. They have 5 offices all around Germany and their headquarter is located in Berlín.Being one of the main contact for the Spanish Market. Understanding guest´s needs to properly organize them and preparing the appropriate contract.- Phone coverage assisting clients as needed filling out group requests.- E-mail communication with potential clients.- Personalized care with all the meeting planners.- Private check in organization- Group Logistic- Group dinner´s schedule and table seating.
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Gm Assistant Intern.Incompany Apr 2010 - May 2010Munich Y Alrededores, Alemania Http://Incompany-Incentive.De/InComany consults trains and motivates Teams. Since 2009 many companies have trusted in their tailor-made, unique designs for purposeful personnel development.This position was focused in assisting the GM in her group planning daily basis.Duties- Incentive travel planner- Teambuilding activities, outdoor trainings and incentive proposals.
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FreelanceCititravel 2008 - Sep 2009Marbella Y Alrededores, España Http://Www.Cititravel.Es/Cititravel is a leading DMC covering Spain and Portugal and specializes in field of incoming incentive, meeting and conference groups.Being responsible of the groups during their transfers and events.- Meeting planner temporary assistant.
Daniela Viejo Skills
Daniela Viejo Education Details
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Marketing Y Gestión Comercial -
Tourism And Travel Services Management -
Turismo
Frequently Asked Questions about Daniela Viejo
What company does Daniela Viejo work for?
Daniela Viejo works for Colegio Internacional Meres
What is Daniela Viejo's role at the current company?
Daniela Viejo's current role is Marketing and Admissions Officer.
What is Daniela Viejo's email address?
Daniela Viejo's email address is da****@****ail.com
What schools did Daniela Viejo attend?
Daniela Viejo attended Eae Business School, Fachhochschule München, Universidad De Málaga.
What are some of Daniela Viejo's interests?
Daniela Viejo has interest in Social Media, Incentives, Events And Weddings, Neuromarketing, Travel Experiences, Emotional Design.
What skills is Daniela Viejo known for?
Daniela Viejo has skills like Gerencia De Hoteles, Hotels, Hotel Management, Hospitality, Hospitality Management, Micros, Front Office, English, Leisure, Social Media, Crm, Hospitality Industry.
Who are Daniela Viejo's colleagues?
Daniela Viejo's colleagues are Borja Villoslada Torres, Lucía Fernández Zapico, Luis Carlos Jiménez Gámez, Ángela Gayo López, Olaya Heres, Lalo Sánchez Muñiz, Ornella Santirso Martin.
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Daniela Sofia Viejo
Chile
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