Daniela Viejo

Daniela Viejo Email and Phone Number

Marketing and Admissions Officer @ Colegio Internacional Meres
Gijón, ES
Daniela Viejo's Location
Gijón, Principality of Asturias, Spain, Spain
Daniela Viejo's Contact Details

Daniela Viejo personal email

About Daniela Viejo

My international experience has taught me to listen and understand my client's needs above anything else. I am used to dealing with all kinds of people from different cultures and societies , this is something I have matured and grown in over the years. I have lived and worked in USA, Germany,Canada, Norway & Italy.My professional career began in one of the best 5* hotels in Barcelona, ​​where in addition to learning how to provide the best service to my clients and trained in problem resolution, I learned to manage a team of over 30 people.My career evolved in the organization of high-level trips all over the world from the Europe, USA & Norway, developing all the creative and commercial parts of the trips as well as managing all the products with suppliers from different countries. I have also attended international fairs and have traveled for site inspections when needed.After gathering all my experiences in the service industry, I now work on project management in the luxury real estate sector in Italy and internationally. I am an expert in finding our "value proposition" and pass it on to our targeted clients.My studies in Marketing help me guide the promotion of my projects in the best possible way and with the most precise tools. I have a deep understanding of digital marketing and graphic design and it is also something that I am passionate about.The use of different languages in my work has been key to communicate with both clients and suppliers. English has always been the main language chosen by companies for their internal communication, but I have also worked with suppliers in Italian, German ,Norwegian & Spanish.Currently, I have joined the Admissions and Communication team of one of the best schools in the world that is also part of one of the most prestigious international network of Schools. I am part of an enriching and exciting project.When I'm not busy working you can find me photographing nature, people, beautiful landscapes and of course beautiful babies like mine :)

Daniela Viejo's Current Company Details
Colegio Internacional Meres

Colegio Internacional Meres

View
Marketing and Admissions Officer
Gijón, ES
Website:
colegiomeres.com
Employees:
85
Daniela Viejo Work Experience Details
  • Colegio Internacional Meres
    Marketing And Admissions Officer
    Colegio Internacional Meres
    Gijón, Es
  • Colegio Internacional Meres
    Marketing & Admissions Officer
    Colegio Internacional Meres Jul 2022 - Present
    Asturias, Principado De Asturias, España
  • Genius Real Estate Advisory
    Marketing Manager
    Genius Real Estate Advisory Mar 2021 - Jul 2022
    Turin, Piedmont, Italy
    ★ Achievements: Implementation and management of Genius Brand Standards and increased brand awareness on 100%• Thorough understanding of marketing elements (including traditional and digital marketing such as SEO/SEM & Social Media etc.) and market research methods.• Solid computer skills, including MS Office, marketing software ( Mailchimp ) and applications (Web analytics, Google Adwords etc.)• Knowledge of Graphic Design (e.g. Canva )• Knowledge of HTML, CSS and CMS (e.g. Wordpress & Joomla)
  • Dmc Nordic
    Project Manager Mice - Dmc Norway
    Dmc Nordic Nov 2019 - Jan 2021
    Bergen, Hordaland, Norway
    ★ Achievements: Achieved Customer retention of 100%, Revenue Increased 110%• Site inspections during the quote phase to the contracted services and products.• Key account management and measure of yearly results.• Supervise all the services for the events, such as accommodation, meetings, transportation, activities, gala dinners, etc. consistently delivering events of exceptional quality and efficiency and acting as liaison between the client and the suppliers.
  • Jumpstreet Educational Tours
    Us Destinations Coordinator
    Jumpstreet Educational Tours Aug 2017 - Jul 2018
    Montreal, Quebec, Canadá
    ★ Achievements: Developed and created a whole new department for the company, organising trips from the USA & Canada to Europe. Trained the company within European suppliers. Revenue increased 125%. Client retention 100%• Deal with suppliers from all over Europe & USA ranging from hotels, guides, coaching, tourist attractions and any other services that the group requires. • Key account management and measure of yearly results.• Supervise all the services for the events, such as accommodation, meetings, transportation, activities, gala dinners, etc. consistently delivering events of exceptional quality and efficiency and acting as liaison between the client and the suppliers.• Travel as and when expected for site inspections.
  • Europe Express
    Group Operations Coordinator
    Europe Express Jan 2015 - Mar 2017
    Barcelona Y Alrededores, España
    ⭑ Achievements: Developed a VIP cruised department with a 15% increased of yearly revenue.• Deal with suppliers from all over Europe & USA ranging from hotels, guides, coaching, tourist attractions and any other services that the group requires. • Conduct all the negotiation with suppliers for their services to help maintain good profit margin. • Work alongside the accounting team in prioritising pre payments and reconciling of group invoices. Travel as and when expected to quality control.• Owner of 24/7 hour emergency phone for VIP's and groups traveling.• Work independently in a spontaneous environment.• Travel as and when expected to quality control
  • W Barcelona
    Guest Services Supervisor (Whatever Whenever Department)
    W Barcelona Apr 2013 - Jan 2015
    Barcelona Y Alrededores, España
    ⭑ Achievements: 99% Leadership and 98% Supervisor Effectiveness (Employee Satisfaction Survey 2013). Team satisfaction and productivity enhancement. Development and implementation of guest satisfaction improvement program (Adopted Guest). Trip Advisor management. Live Chat project development and implementation (Pilot live communication system for W hotels). Starwood Preferred Guests (SPG) loyalty project development and implementation.Duties • In charge of Guest Services department (20 employees).• Trainer for Hotel´s brand activation, Starguest (guest engagement system), W brand standards and core values. • Guest satisfaction processes and Guest loyalty program management.• Call center management and development.
  • W Barcelona
    Guest Services & Quality Insider
    W Barcelona Feb 2011 - Apr 2013
    Barcelona Y Alrededores, España
    ⭑ Achievements: Promoted to Quality Insider, Monthly “Cool Hunter Guide” implementation within the newest and trendiest information about city places and local activities. Guest satisfaction recognition. Honoured to be part of the W Barcelona calendar faces and recognized as a W Brand Ambassador• Review guest expectations to ensure correct problem resolution based on past experiences.• Handles VIP treatment program and repeat guest program including amenities and profile information, execution of amenities and special guest requests.• Acts as a Front Desk agent in terms of guest service, cashiering, reservations and problem resolution (Handles all calls that would otherwise go to the Front Desk).• Guest´s loyalty and problem resolution• Concierge, Front Desk, Housekeeping and Maintenance management.• W Barcelona Brand ambassador.• Departmental Quality Leader (In charge of quality projects and improvements).
  • Conference & Touring
    Group Coordinator Intern.
    Conference & Touring May 2010 - Oct 2010
    Munich Y Alrededores, Alemania Http://Www.Dmcgermany.De/
    Conference and Touring is the main DMC in Germany, associated with Kuoni. They have 5 offices all around Germany and their headquarter is located in Berlín.Being one of the main contact for the Spanish Market. Understanding guest´s needs to properly organize them and preparing the appropriate contract.- Phone coverage assisting clients as needed filling out group requests.- E-mail communication with potential clients.- Personalized care with all the meeting planners.- Private check in organization- Group Logistic- Group dinner´s schedule and table seating.
  • Incompany
    Gm Assistant Intern.
    Incompany Apr 2010 - May 2010
    Munich Y Alrededores, Alemania Http://Incompany-Incentive.De/
    InComany consults trains and motivates Teams. Since 2009 many companies have trusted in their tailor-made, unique designs for purposeful personnel development.This position was focused in assisting the GM in her group planning daily basis.Duties- Incentive travel planner- Teambuilding activities, outdoor trainings and incentive proposals.
  • Cititravel
    Freelance
    Cititravel 2008 - Sep 2009
    Marbella Y Alrededores, España Http://Www.Cititravel.Es/
    Cititravel is a leading DMC covering Spain and Portugal and specializes in field of incoming incentive, meeting and conference groups.Being responsible of the groups during their transfers and events.- Meeting planner temporary assistant.

Daniela Viejo Skills

Gerencia De Hoteles Hotels Hotel Management Hospitality Hospitality Management Micros Front Office English Leisure Social Media Crm Hospitality Industry

Daniela Viejo Education Details

Frequently Asked Questions about Daniela Viejo

What company does Daniela Viejo work for?

Daniela Viejo works for Colegio Internacional Meres

What is Daniela Viejo's role at the current company?

Daniela Viejo's current role is Marketing and Admissions Officer.

What is Daniela Viejo's email address?

Daniela Viejo's email address is da****@****ail.com

What schools did Daniela Viejo attend?

Daniela Viejo attended Eae Business School, Fachhochschule München, Universidad De Málaga.

What are some of Daniela Viejo's interests?

Daniela Viejo has interest in Social Media, Incentives, Events And Weddings, Neuromarketing, Travel Experiences, Emotional Design.

What skills is Daniela Viejo known for?

Daniela Viejo has skills like Gerencia De Hoteles, Hotels, Hotel Management, Hospitality, Hospitality Management, Micros, Front Office, English, Leisure, Social Media, Crm, Hospitality Industry.

Who are Daniela Viejo's colleagues?

Daniela Viejo's colleagues are Borja Villoslada Torres, Lucía Fernández Zapico, Luis Carlos Jiménez Gámez, Ángela Gayo López, Olaya Heres, Lalo Sánchez Muñiz, Ornella Santirso Martin.

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