Daniela Vilhena Email & Phone Number

Portugal

• Processes new customer orders and maintains customer database up to date.• Review, process and confirm new forecasts. • Notify last shipment, delivery schedules, product availability, and backorders.• Report customer feedback and complaints to appropriate department.• Work closely with finance, sales, marketing, quality, regulatory and operations teams as needed.• Exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.• Fulfills applicable approval process for invoice corrections.

Portugal - Remote

• Provide customers with the highest level of service, achieving 100% customer satisfaction.• Daily management of incoming phone calls, chats and emails to meet targets.• Immediate resolution of customer complaints.• Build sustainable and trustworthy relationships with consumers through open and personal communication.• Assist the project in closing pending cases following up with consumers as needed.• Coach new hires by teaching skills and methods to reduce average handling time.

Belgium

• Provided support to customers and internal company departments.• Responded to customer inquiries and complaints.• Improved work processes and work instruction and translated them from Dutch to English.• Scheduled and monitored shipments using the management system AS400.• Signalled disruptions and informed the customers and carriers of delays and changes to the schedule.• Kept records, calendars, and company information updated.

Angola

• Effective classroom management Skills• Structured, engaging lesson plans for grades 5 and 6 using the Cambridge CELTA method.• Successfully implemented a distance learning method to support study during COVID-19.• Planned English curriculum in advice for each school year for grades 5 and 6.• Prepared aids to help students with learning disabilities achieve better goals.• Created assessments for English term and final exams.• Wrote student observations and school reports.

Luanda, Angola

• Plan and present comprehensive lessons, focusing on grammar and lexis.• Conducted interactive lessons, that enabled beginners to improve their language skills by 60% in 2 months.• Applied positive classroom management strategies.• Taught students with diverse learning needs and helped them reach their greatest potential.• Graded tests and exams.• Increased positive exam results by 30%

Angola

•Responsible for planning all areas of the project lufe cycle: Initiation, Execution, Controlling and Closing.• Responsible for creating SAP Sales Orders for tools and parts needed throughout the Total CLOV project.•Worked closely with the project managers and coordinators from Total and FMC, to keep up with changes made to the plan in each stage of the project.• Liaised closely with the customs department officer for updates on custom cleared parts and updated the schedule accordingly.•Responsible for closing each sales order once each part was successfully installed.

Angola

•Kept an updated schedule of equipment needed for offsore activities.•Chose the best freight forwarder option for each shipment.•Coordinated the ETA of each shipment delivery with freight forwarders and updated the project management accordingly.•Ensured all paperwork met the government of Angolan's customs and excise requirements, to clear items successfully.

Angola

•Point of contact between rig manager and engineers.•Responsible for coordinating rig crew changes.•Took care of accommodation and car pool services for visitants and rig engineers.• Ensured engineers held up to date certification for offshore services.

London, United Kingdom

•Worked closely with shop staff and volunteers to ensure a smooth running of shop floor.•Responsible for keeping well balanced accounts and till transactions.•Expanded network in order to receive bigger donations.•Worked closely with volunteers to ensure all donations were adequately presented onto the shop floor.

London, United Kingdom

•Labelled goods arrived from the warehouse •Updated new items and price changes into computer systems.•Assisted customers with queries and requests.• Handled payments and refunds.

Btec First Diploma In Performing Arts, Visual And Performing Arts, Distinction

Activities and Societies: Participated in various college plays such as: A Clockwork Orange Bugsy Malone Little Shop of Horrors Studying.

Cambridge Celta Certificate, Language Centre, Pass

Gcse Level, English Language And Literature/Letters, Gcse

Activities and Societies: •Member of the School chorus club. •Member of the Netball club. •Member of the Rounders club. •Member of the Art.