Daniela Viscusi Email & Phone Number

London, Gb

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

E-commerce management:- Manage the entire e-commerce flow (IT, stock, operations, 4P: Products, Prices, Promotion, Placement, competition analysis, digital marketing and analytics).- Supporting the warehouse and internal teams with accepting, fulfilling, shipping and delivering orders.- Responsible for analysing the customer journey from the first click to the post-purchase stage to enhance the shopping experience.- Oversee all the digital marketing strategies, including PPC, SEO, Google AdWords and Social ads.- Tracking the online performances on daily basis and preparing monthly analysis including competitor insights.Inventory Co-ordination:- Responsible for inventory levels and e-commerce operations and logistics.- Revise and develop procedures to ensure stock risk is minimised and stored in a compliant manner- Ensuring stock is managed by the warehouse and internal team correctly- Full PO management of orders both locally and internationally- Stock control and order management to ensure on time deliveries and warehouse capacity- Manage import/export process and documentation- Ensuring the warehouse is kept clean, tidy and packing/operational materials stock levels are maintained- Working with couriers to ensure best service and pricing levelsReporting Activity:- Reporting on fulfilment activities including, inventory reconciliation, shipping, refurbishment processes, packaging- Assisting financial controller with payment reconciliations- Monitoring performance and waste levelsCustomer Service:- Support and collaboration with customer service team, monitoring of customer service queries

London, England, United Kingdom

- Manage all content for the website. - Monitor and maintain proper functionality of the website.- Look after a portfolio of various online platforms.- Take care of orders processing, delivery and returns of customer orders.- Manage the service quality and customer satisfaction.- Liaising with key customers.- Execute activities driven by data analytics and working with wider teams to generate ideas for the content calendar, execution of brand and marketing across multiple media.- Coordinating PR colleagues and designers to promote specific products or events.- Ensuring that the promotional activity is targeted and effective in attracting potential customers.- Observe the sales, promotions, marketing and social media activities over digital platforms.- Prepare insights reports weekly/monthly/yearly.- Identify new trends/analysis of competitors- Implement new business collaboration plans.- Collaborate with suppliers.

London, Greater London, Regno Unito

London, Greater London, Regno Unito

London, Greater London, Regno Unito

Italy

Caserta, Italy

Master'S Degree, Marketing

Degree, Business/Managerial Economics