Daniela Weiks Email & Phone Number

Remote

• Identified and qualified new business opportunities through cold calling, email campaigns, and networking events.
• Utilized CRM software to track and manage customer interactions, ensuring accurate and up-to-date records.
• Collaborated with marketing and sales teams to create and implement effective lead generation strategies.
• Quickly and efficiently qualify leads and set meetings ensuring readiness for sales handling and engagement, both for field and inside sales.
• Trained and mentored junior Interns enhancing their skills and performance.
• Responsible for answering live sales chat from our main website

• Deliver comprehensive, high quality support on UKG Workforce Ready software
• Effectively assess technical situations and establish case priorities/severities in accordance with their service level agreement
• Analyze customer configuration and effectively use internal and external resources such as knowledgebases, user/admin manuals, and internet resources to troubleshoot the problem
• Work individually and with a team to solve technical problems while communicating trending issues and best practices

• Discovered and persuaded potential customers/business owners via face-to-face prospecting
• Analyze customer/business owner needs to educate and facilitate them in to the proper products for their business
• First to learn, share, and inspire team members through approachability and action as new products and initiatives emerge
• Lead briefings and workshops that showcase how Apple and third-party technology and services can help build success in any business
• Build loyalty by maintaining customer relationships
• Actively Pursued personal learning and development opportunities, while working with management to share best practices for sales and customer service with other team members

• Create marketing material for websites, billboard and brochures to increase brand awareness
• Create, review, and process all invoices
• Provide quality customer service by phone and email to ensure customer satisfaction
• Manage Payroll services and making employee schedules
• Update customer information and ensure accuracy for entry information
• Scheduled month to month appointments and assisted in meetings