Daniela Yordanova

Daniela Yordanova Email and Phone Number

Senior HR Manager at VIVACOM @ VIVACOM
sofia, sofia-capital, bulgaria
Daniela Yordanova's Location
Sofia, Sofia City, Bulgaria, Bulgaria
Daniela Yordanova's Contact Details

Daniela Yordanova personal email

n/a
About Daniela Yordanova

Daniela Yordanova is a Senior HR Manager at VIVACOM at VIVACOM. She possess expertise in management, voip, ip, pre sales, telecommunications and 17 more skills.

Daniela Yordanova's Current Company Details
VIVACOM

Vivacom

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Senior HR Manager at VIVACOM
sofia, sofia-capital, bulgaria
Website:
vivacom.bg
Employees:
3069
Daniela Yordanova Work Experience Details
  • Vivacom
    Senior Hr Manager
    Vivacom Jul 2015 - Present
    Bulgaria
    - Managing the delivery of training and development programs - internal and external trainings, e-learning, on-line trainings, seminars, assessment centers, “train the trainers”, workshops and team-buildings- Preparing annual training plan and training budget for the whole organization- Considering the costs of planned programs and keeping within budgets as assessing the return on investment of any training or development program - Reporting training KPIs for effectiveness - Helping line managers and trainers solve specific training problems, either on a one-to-one basis or in groups
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  • Vivacom
    Training Manager
    Vivacom May 2010 - Jul 2015
    Bulgaria
    - Identifying training and development needs through job analysis, performers appraisal results and regular consultation with managers - Designing and expanding training and development programs based on both the organisation's and the individual's needs - Developing effective induction, management, sales and customer service programs- Reporting training KPIs for effectiveness - Developing and organizing training manuals, product and communication guides, training video clips and other educational materials.- Ensuring that statutory training requirements are met- Amending and revising training programs as necessary, in order to adapt to changes occurring in the work environment- Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers
    View
  • Vivacom
    Training Specialist
    Vivacom Mar 2008 - May 2010
    Bulgaria
    - Organizing and conducting Sales, Business negotiations, Customer Service, Teamwork, Mentoring, Management skills, Presentations skills trainings- Taking part in preparation, organization and training for Performance Appraisal Program- Organizing Corporate Sales Training Program – „Sales academy”- Organizing Assessment centers and Development centers for Corporate Sales DepartmentOrganizing team-buildings- Preparing e-learning trainings – presentations and tests
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  • Vivatel
    Senior Customer Service Representative
    Vivatel Sep 2006 - Mar 2008
    Bulgaria
    - Supervising and evaluating customer service representatives’ performance- Consulting front office staff - Delivering Induction Trainings for new employees (Products and Services, Soft Skills, Systems)- Solving conflict and problem situations
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  • Vivatel
    Customer Service Representative In Front Office (Call Center)
    Vivatel Sep 2005 - Sep 2006
    Bulgaria
    - Providing information to the customers about tariff plans, invoices, phones, settings
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  • Sofia Land
    Animator
    Sofia Land Sep 2001 - Sep 2005
    Bulgaria
    - Organizing Birthday parties- Giving information to customers- Making reservations- Dealing with bills

Daniela Yordanova Skills

Management Voip Ip Pre Sales Telecommunications Mobile Devices Tcp/ip Team Management Training Hr Consulting Team Leadership Teamwork Organizational Development Human Resources Customer Service Customer Experience Change Management Soft Skills Call Centers Leadership Development Mediation Call Center

Daniela Yordanova Education Details

Frequently Asked Questions about Daniela Yordanova

What company does Daniela Yordanova work for?

Daniela Yordanova works for Vivacom

What is Daniela Yordanova's role at the current company?

Daniela Yordanova's current role is Senior HR Manager at VIVACOM.

What is Daniela Yordanova's email address?

Daniela Yordanova's email address is yordanova_dan@abv.bg

What schools did Daniela Yordanova attend?

Daniela Yordanova attended New Bulgarian University, Aha!ya Human & Synergy Development, "top Consult" Center Of Development, Sofia University St. Kliment Ohridski.

What skills is Daniela Yordanova known for?

Daniela Yordanova has skills like Management, Voip, Ip, Pre Sales, Telecommunications, Mobile Devices, Tcp/ip, Team Management, Training, Hr Consulting, Team Leadership, Teamwork.

Who are Daniela Yordanova's colleagues?

Daniela Yordanova's colleagues are Desislava Sales, Stanimira Staneva, Georgi Dimitrov, Zdravko Delchev, Kaloyan Manolov, Teodora Petorva, Yoana Yordanova.

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