Product Development Consultant responsible for guiding the company through personal experience and expertise on how to re-vamp the educational content currently available through their e-learning platform. • Collected primary research through surveys, interviews and focus groups with major stakeholders in order to gain a complete understanding of which products would provide the most value for the company; resulted in the development of educational product which satisfied the needs of all stakeholders• Revamped the content for MKCL’s e-learning platform to bridge the learning gap between industry partners and students by implementing findings from primary and secondary research; resulted in the development of content with an international perspective as well as a practical application

Purchase and Payments Analyst responsible for providing leadership, effectiveness and efficiency in all aspects of the purchases and payments process.• Analyzed data for major expense accounts to correctly allocate charges to the respective profit center based on use; resulted in the fair allocation of expenses as well as the completion of accurate financial statements.• Communicated with key stakeholders to ensure timely processing of all general and employee expenses, while maintaining current account balances and ensuring the confidentiality of employee expenses, legal expenses and items related to compensation; resulted in a timely completion of financial statements while protecting employees through the correct handling of confidential content.• Identified mismatches within the inventory ordering system by reviewing purchase order reports using problem solving techniques to identify and resolve the mismatches in a timely manner; resulted in the resolution of billing disputes with other suppliers and payments being received on time.

• Strengthened the branch’s net promoter score by providing stellar customer service through honest interactions and recommendations tailored to the customer; resulted in establishing a strong customer base who continued to purchase from the location.• Managed difficult customer situations and offered tailored solutions to the situation at hand, which included the processing of warranty claims and returns; resulted in conflict resolution with the customer experience improving significantly.

• Evaluated course materials including research reports and case exams by exercising professional judgement through careful inspection and assessment of the material, providing sufficient comments in support of the evaluation; resulted in no appeals during the academic year, minimizing the time spent in the process.