Technical Service Inside Sales Representative
In BD, I’m responsible of the management of all the economic / financial part of the BDB and IDS Technical ServicePrimary duties and responsibilities: Sale and promotion of service contracts for out-of-warranty BDB and IDS instrumentation, contact with customers to convert expiring warranties into service contracts, renew existing contracts before term Management of the administrative part (use of AS400 for invoicing and issuing credit notes when necessary), updating of Service Max and SalesForce systems, preparation of reports in Excel, preparation of forecasts and budgets in collaboration with the European manager, processing and sending of cost estimates related to instrument repairs and subsequent management after the arrival of the customer's approval, calculation of contract revenues) Contacts with the European Sales and Marketing Team, Contacts with the Italian Technical Team and with the BDB and IDS Service Managers Support to the Tender Office for the preparation and sending of tenders Updating of all marketing material related to service contracts (brochures, terms and conditions forms)Annual update of all price lists relating to contracts and spare parts Support to Sales Department
