Helping potential students navigate the idea of university, offering support from my own experiences.

Communicating with other Webhelp campaigns globally. Connection between floor staff and management, planning and organising events with aim of helping retention rates within the call centre. Charity work. Helping during Covid by ensuring wellbeing of staff, ensuring they still felt connected. Finding ways to make the inbound customer service interesting and less mundane for the staff. These were performed along side main role.

Call centre, back office work, indexing etc

Call handling while working back off for BT Pension Scheme.

Contract with webhelp but worked with back office with max of 1 day on phones. Supporting first line with queries, stand in for management class due to experience with pensions, administrative work (Retirements, Transfers and Bereavements), training use of system and indexing. Manual and digital indexing. Financial experience. Maintained phone quality by taking one call a week inbetween back office work. Solving queries, chasing information.

Indexing both physical and electronically. Raising and completing cases. Email managing. Training staff. Supporting first line with queries. Excel sheets.

working with Voice Capita on behalf of O2 outbound sales

Warm outbound telesales on behalf of O2. Meeting targets. Working with Apple and Samsung.

Working in a busy environment for functions, football and boxing matches. Attentive to customers needs. Working Fridays and Saturdays. Stock rotation. Handling Money.

Handling money, stock rotation, sandwich wrapping, cleaning and more general duties. Friday and Saturday Mornings (rarely some evenings for buffet helping).

General bar and waitressing duties, money handling and attentive to customers.