Daniel A. Email & Phone Number

Crayford

United Kingdom

In my role as a Customer Service Team Leader at Vodafone Retail, located in a shopping center, I engaged with customers on a day-to-day basis, ensuring fair treatment and meeting their needs. I also managed the team's training and ensured compliance with GDPR practices. Additionally, I oversaw stock management and assumed some responsibilities as a team leader.My primary responsibility was to provide exceptional customer service by actively listening to customers, addressing their needs, and ensuring fair treatment in line with company policies. I aimed to exceed customer expectations and maintain high levels of satisfaction.As a team leader, I managed a team of customer service representatives, providing guidance, support, and coaching to enhance their performance. I conducted regular team meetings to monitor progress and foster a positive work environment that promoted collaboration and motivation.Training and development were essential to our success. I ensured the team was up to date with product knowledge, service offerings, and sales techniques. I organized and delivered training sessions, workshops, and materials to equip the team with the necessary skills. I also kept the team informed about GDPR practices and ensured compliance with data protection regulations.Stock management was another area of responsibility. I monitored inventory levels, conducted regular stock checks, and collaborated with relevant stakeholders to maintain optimal stock availability. I also conducted investigations to address customer complaints and product defects, striving for satisfactory resolutions.In my role as a team leader, I provided leadership and inspiration to the team. I fostered a culture of accountability, professionalism, and teamwork. I recognized achievements, provided constructive feedback, and motivated team members to excel.