Daniela Acevedo Tellez Email & Phone Number

Toronto, Ontario, Canada

Experienced in ensuring seamless coordination and execution of shipping processes, with a focus on accuracy, efficiency, and customer satisfaction. Key responsibilities include:Preparing, reviewing, and submitting bookings and shipping instructions for air and ocean shipments.Monitoring cargo progress, providing timely updates to customers, and addressing shipment issues or delays.Assisting customers in preparing cargo and documentation for shipment, customs clearance, and receipt.Accurately preparing export declarations and import manifests while maintaining compliance with regulations.Generating detailed monthly reports for management and customer requirements.Maintaining organized filing systems, verifying data for accurate billing, and updating commercial records.Coordinating shipments effectively by sending pre-alert notifications to customers and internal departments, ensuring streamlined operations.

Mississauga, Ontario, Canada

Dedicated professional with expertise in managing end-to-end import and export operations, ensuring accuracy, efficiency, and outstanding customer satisfaction. Key competencies include:Overseeing import/export processes with meticulous attention to documentation, significantly reducing errors.Providing exceptional customer service by addressing client inquiries, resolving concerns, and managing complaints with efficiency and professionalism.Preparing accurate export declarations and import manifests for a wide range of air and ocean shipments.Generating comprehensive monthly reports to support management decision-making and meet customer needs.Offering timely shipment updates to clients and assisting the sales team in negotiating competitive rates and creating service quotes.Maintaining an organized filing system, ensuring precise data entry, and verifying shipment details for accurate billing.Coordinating shipments effectively by sending pre-alert notifications to customers and internal teams to streamline operations.Driven by a commitment to excellence, I leverage my skills to enhance supply chain efficiency, strengthen client relationships, and contribute to organizational success.

Bogotá, Bogotá D.C. Department, Colombia

Key Responsibilities:🚀 Driving Change & Continuous Improvement:Led transformative initiatives to drive organizational change and streamline processes.Implement and monitor metrics to measure process effectiveness, analysing data insights to identify and seize improvement opportunities.Led the full utilization of the company's in-house systems and tools, optimizing operational workflows.📈 Strategy Development & Execution:Introduce innovative processes and strategic frameworks to elevate district performance and align with global operational standards.Collaborate with district, regional, and global stakeholders to foster consistency and operational excellence.Work closely with local management to identify and prioritize areas for improvement, emphasizing quality, compliance, and profitability enhancements.💡 Problem-Solving & Performance Management:Conduct root cause analyses and facilitated effective problem-solving sessions to address performance gaps.Monitor performance metrics and facilitated the implementation of corrective actions to uphold district excellence standards.Partner with regional leadership and IT teams to deliver robust reporting solutions and automation tools.🔍 Impact Measurement & Communication:Support internal and external audits to ensure adherence to regulatory requirements and industry standards.

Bogotá, Distrito Capital, Colombia

As a Customs Brokerage Manager, my primary goal was to ensure that the department operated with the utmost technical expertise, flawless execution, and unwavering commitment to customs compliance. I fostered a culture of efficiency, profitability, and continuous growth, positioning the team as a cornerstone of operational success.Key Responsibilities:📊 Resource Management & Capacity Planning:Strategically managed departmental capacity and resources to meet operational demands effectively.🔒 Regulatory Compliance & Oversight:Upheld the highest levels of compliance with Customs and other government agency regulations.Ensured the meticulous management of the company's third-party broker program, overseeing self-assessments and daily monitoring to resolve issues at their root cause.📈 Business Planning & Execution:Developed and executed comprehensive business plans and goals to drive departmental success.📝 Documentation & Process Management:Ensured the proper setup of new clients with required documentation and standard operating procedures (SOPs).Implemented robust file management processes, monitoring discrepancies and resolving issues promptly and accurately.💼 Customer Relationship Management:Cultivated and nurtured relationships with existing brokerage customers, prioritizing their satisfaction and retention.Collaborated cross-functionally to understand and implement customer requirements effectively, attracting new clientele to the department.🗣️ Communication & Conflict Resolution:Prepared compelling customer presentations and updates, demonstrating our commitment to service excellence.Proactively addressed and resolved client complaints, ensuring a positive experience at every touchpoint.

Bogotá D.C., Colombia

At the core of my role as Air supervisor was the commitment to ensure the seamless and timely movement of freight while delivering exceptional customer service. I thrived in optimizing processes and building strong vendor relationships to achieve operational excellence.Key Responsibilities:📝 Regulatory Compliance & Process Optimization:Maintain strict adherence to internal Operational Process Standards and external government regulations, ensuring compliance at all times.Continuously analyzed departmental processes, proactively identifying opportunities for enhanced efficiency.🤝 Vendor Relationship Management:Cultivate and maintain robust relationships with key vendors, including airlines, trucking companies, and other stakeholders.Negotiate favorable terms to become preferred partners, focusing on cost-effective solutions and promoting market competitiveness.🔍 Vendor Evaluation & Improvement Initiatives:Evaluate vendor performance at defined time frames, identifying areas for improvement and implementing corrective action plans as necessary.Collaborate with vendors to drive continuous improvement and innovation in service performance.💬 Client Communication & Support:Provided timely and competitive quotes to clients and internal sales teams, demonstrating a deep understanding of market dynamics and customer needs.Proactively offered pricing alternatives, routing solutions, and technical assistance, ensuring alignment with customer requirements and expectations.📈 Business Development Support:Assisted in the seamless transition of new business and updates to existing accounts, facilitating smooth operations and maintaining customer satisfaction.

Bogotá D.C., Colombia

As an Air Lead, I played a main role in supporting management to ensure the smooth and timely movement of freight while delivering exceptional customer service. Serving as the primary point of contact for the team, I provided guidance, training, and comprehensive support to drive operational success.Key Responsibilities:🚚 Freight Process Optimization:Arrange seamless freight process flows aligned with Global Business Operations KPIs and expectations, driving efficiency and reliability.Assist in various administrative tasks including the T&I process, pricing exercises, and Request For Quotations (RFQs), contributing to the smooth operation of departmental activities.📊 Data Integrity & Quality Assurance:Oversaw timely data input and validate the quality of data entry, maintaining the integrity and accuracy of operational records.Conduct file audits and monitore billing accuracy, taking timely action on data discrepancies to facilitate accurate payments.📋 Standard Operating Procedures (SOPs) Adherence:Ensure the implementation and maintenance of Standard Operations Procedures (SOPs), including Key account processes, to uphold operational consistency and compliance.🤝 Stakeholder Relationship Building:Coordinate projects and negotiate rates with vendors, fostering strategic partnerships to optimize service delivery.Cultivate and nurture relationships with team members, vendors, and customers, fostering collaboration and trust.📞 Customer Engagement & Retention:Support retention calls and customer reviews as part of the Customer Retention Management program, ensuring high levels of satisfaction and loyalty.📅 Team Collaboration & Communication:Facilitate frequent team meetings, setting department goals and expectations, and encouraging open discussions to foster a collaborative and inclusive work environment.

Bogotá, Distrito Capital, Colombia

Main Goal: Ensured timely and accurate file processing while delivering exceptional customer service within the Air and Ocean export departments.Key Responsibilities:📦 Shipment Tracking & Tracing:Track and trace Air and Ocean export, as well as Air Import shipments, ensuring meticulous attention to data entry integrity and accuracy.Manage overall container tracking from Confirmed on Board to container service completion at destination.Complete all operational shipment event updates in alignment with departmental requirements, enabling smooth workflow processes.📋 Compliance Management:Ensure compliance with Expeditors Operational Process Standard (OPS) requirements, adhering to industry regulations and company policies.📜 Document Management:Conduct scan and indexing of all shipment documents, maintaining organized and accessible records for efficient retrieval.🤝 Client Coordination:Arrange pickups and deliveries, liaising with service providers to ensure seamless operations until final delivery.Negotiate rates and arrange bookings with airline and Ocean Carriers for ongoing shipments, optimizing cost-efficiency.📝 Administrative Tasks:Manage rush orders and coordination with other Expeditors offices to meet urgent client demands.issuance of House Airway bills and Ocean Bill of Landings, ensuring accurate billing and cost entries for service providers.🔍 Customer Support & Data Analysis:Respond to customer requests including PODs, tracing, and document preparation, demonstrating a deep understanding of customer needs.Analyze customer and Expeditors data to inform decision-making processes and enhance service offerings.💼 Financial Management:Verify costs and allocate expenses, ensuring accuracy in billing to customers upon service completion.Reviewed customer credit terms and facilitate credit extension requests where necessary, maintaining positive client relationships.

Postgraduate Degree, Global Business Management

Magister In International Commerce, International Business/Trade/Commerce, Magister In International Commerce

Business Administration And Management, General, Business Administration