Daniela Arcobasso Email & Phone Number

Madrid, Comunidad De Madrid, España

Key responsibilities:> European Market Expansion: Driving Shipstation's expansion into the European market, leveraging extensive shipping industry knowledge and market research to identify opportunities and develop winning strategies.> Product-Market Fit: Deep understanding of customer needs, conducting user research, and gathering feedback to enhance Shipstation's features and functionalities, ensuring alignment with European customers' preferences.> Product… Show more Key responsibilities:> European Market Expansion: Driving Shipstation's expansion into the European market, leveraging extensive shipping industry knowledge and market research to identify opportunities and develop winning strategies.> Product-Market Fit: Deep understanding of customer needs, conducting user research, and gathering feedback to enhance Shipstation's features and functionalities, ensuring alignment with European customers' preferences.> Product Roadmap: Collaborating cross-functionally with engineering, design, and marketing teams to define and prioritize initiatives that deliver customer value and support Shipstation's business objectives. Exceptional ability to communicate and execute the product roadmap effectively.> Global product, local roots: Experienced in navigating diverse cultural landscapes and adapting product offerings to meet the unique requirements of the European market. Adept at working in multicultural environments and leading international teams. Show less

Madrid, Autonome Gemeinschaft Madrid, Spanien

Madrid Y Alrededores, España

Leading a team of Product Managers and Senior PMs, with the scope of:> developing Packlink White Label business with its strategic partners all over Europe.> Leading the Internal platform from a Product perspective, to align the technical architecture to the business needs (multi-tenancy) and to foster the scalability and efficiency with a Platform as a Product approach.

Madrid Area, Spain

Leading a team to create a new digital training process for all Vodafone Spain Care operation (Europe, LATAM). We implemented a brand new training model, based on Agile methodology.

Madrid Area, Spain

Working as a deputy of Customer Care ExCo member, reaching a holistic view of Customer Care operations. Support in strategy definition. SPOC for Vodafone Group and interface with ExCo. Coordination and monitoring of key iniatives, highlighting risks and opportunities.SPOC between him and his first line.During this experience, I organized as well two corporate events of more than 850 people (team building and strategy kick-off in Los Ángeles de San Rafael - Segovia in 2017, and… Show more Working as a deputy of Customer Care ExCo member, reaching a holistic view of Customer Care operations. Support in strategy definition. SPOC for Vodafone Group and interface with ExCo. Coordination and monitoring of key iniatives, highlighting risks and opportunities.SPOC between him and his first line.During this experience, I organized as well two corporate events of more than 850 people (team building and strategy kick-off in Los Ángeles de San Rafael - Segovia in 2017, and in Tierra Mítica -Alicante in 2018) Show less

Madrid Area, Spain

Merge of Vodafone and ONO collection processes.

Madrid Area, Spain

Data analysis and data mining to identify customer's purchase behaviours. Reporting and forecasting to build the DB.

Madrid Area, Spain

NFC, M-health, Cloud, IoT. Data analysis and business models creation

Milan

Call Center SupervisorEmployees TrainershipCRM ManagementTeam LeadershipCustomer CareResults orientation

Erasmus - Master'S Degree, Statistics

1 year Erasmus

First Class Honours Master'S Degree, Statistics

First Class Honours Bachelor'S Degree In Marketing And Economics

First Class Honours Bachelor Degree In Marketing & International Markets, Economics

Education record