Daniel Gallant Email & Phone Number

Saint Petersburg, FL, US

Bellevue, Washington, US

• Providing IT technical/field support to various commercial clients
• Daily maintenance on point of sale equipment
• Testing and monitoring power and network equipment
• Repairing and replacing various IT equipment including POS equipment, printers, desktops.

• Provide Technical to employees along with imaging, deploying, troubleshooting workstations. And upgrading old iPhones to iPhone 13.
• Managed the preparation, delivery, and setup of computer equipment to onsite and remote employees ensuring uninterrupted workflow.
• Provided technical remote & onsite diagnostics & troubleshooting Onsite and Remote on Active Directory, Azure SCCM, and RDP to resolve hardware and software installs and issues.
• Upgraded employees old iPhones to iPhone 13, which includes helping users backing up data to One Drive from old phone, setup Apple ID, setup Company Portal and then initialize new phone and migrate data, settings.

Atlanta, Georgia, US

Merged medical records to reduce redundancy within EMR systems, and enabled new clinicians with company technology.* Managed the preparation, delivery, and setup of computer equipment to local medical practices, ensuring uninterrupted workflow.* Provided technical remote & onsite diagnostics & troubleshooting over ePHI technology running on Active.

Atlanta, Georgia, US

Taking time to learn new skills and seek new opportunities

Atlanta, Georgia, US

Awarded responsibility to execute the refresh project consisting of about 200 network and multifunction printers and types of network printing devices.* Planned & resolved software and hardware, and network system technical issues, for customer reported incident tickets; both remote & onsite.* Deployed, maintained and updated operating systems, and.

Working non-IT jobs and taking time to explore new opportunities.

Brentwood, Tennessee, US

*Prepare new workstations, displays, IP Phones and other equipment for deployment in new Emergency Room*Bridge network connections for PC’s and Cisco phones*Setup and install mounting and ergonomic devices for workstations in various location. *Take down, transport, and inventory old equipment from other areas*Troubleshoot, repair, rebuild Capsa mobile.

London, England, GB

*Prepare new and refurbished workstations for Windows 10 imaging.*Perform system check on all hardware and software.*Deploy PC’s and peripherals to user workstation and verify PC is configured to user specification*Custom Software packaging for users with SCCM.*Follow up with user on any post-migration issues.

Hanover, MD, US

*Basic and intermediate windows 7 and 10 troubleshooting*Setting up network, scan, and copy functions on various printers/copiers*Printer & Copier Troubleshooting*Install and Update printer drivers on client workstations*Print server setup and troubleshooting.

Hebron, KY, US

Supported new Tier 1 & 2 tech support division in Tampa for a major company.* Managed incoming work orders, created trouble tickets, and provided hardware and software installation and support.* Successfully supported varied technologies such as Windows 7 and 10, Printers from various manufacturers, and Active Directory support.

Dublin, CA, US

Enabled & instructed support staff by translating customer concerns into technical tickets.* Managed incoming work orders, created trouble tickets, and provided hardware and software installation and support.* Successfully supported varied technologies such as Windows 7 and 10, Printers from various manufacturers, and Active Directory support.* Executed.

Upgraded major computing technologies throughout the organization.* Planned and delivered IT customer support services to All Children’s Hospital.* Successfully supported varied technologies such as Windows 7 and 10, Printers from various manufacturers, and Active Directory support.* Executed Data Analysis through Toad and enabled quantitative decision.

Norwalk, Connecticut, US

Maintained and supported all Multi Function Printers throughout the building.*Ensured all printers and copiers were up to date, running, maintained and stocked with paper and toner..*Successfully managed purchase orders, inventory levels, and vendor relationships for supplies and materials.*Actioned incoming service requests from other Transamerica Offices.

Refreshed 1000 workstations throughout DTCC Tampa ensuring 100% completion of refresh project execution.* Performed custom PC image creation with select drivers, application of refresh, and migrations for customers, ensuring no data loss for user data, settings, and applications using Scanstate and Loadstate.* Provided technical knowledge, support, and.

Plano, Texas, US

Reimaged, configured, and deployed 600 workstations ensuring 100% completion of upgrade project execution.* Provided technical knowledge and support to help organize and implement refresh for all workstations to Windows 7.* Installed new equipment in the user's workspace.* Transferred all user data, settings, and applications driver updates.* Imaged.

Lakeland, FL, US

Created and tested new Windows 7 images to be deployed throughout the company which met and exceeded baseline configuration requirements.*Documented all procedures, and configurations for image creation, support, and service in a step-by-step format.*Created desktop OS image which provided end-users multiple software applications and updates without.

Hebron, KY, US

Performed significant workstation refresh and executed Active Directory user addition, modification, and removal.* Supported current Active Directory upgrade & migration.* Supported Windows XP to Windows 7 migration including imaging, re-imaging, systems migration, data migration, MS outlook and all application migrations. Pre & post desktop support.*.

• Re-image client desktops and laptops
• Troubleshoot network-server connections to various workstations and office equipment (VOIP phones, IP printers, network MFC printers).
• Help setup new network ports and install new equipment in new divisions
• Reorganize and inventory equipment and supplies in I.T. office
• File and resolve support tickets for any technical issues reported by the client.

Cincinnati, Ohio, US

Reimaged, configured, and deployed all the laptops and desktop in half the time. * Staged, executed, and migrated laptops and desktops ensuring data migration integrity, completeness, and accuracy for user and application data on laptops, desktops, and cellphones.* Backed up, decrypted, wiped, re-initialized and activated corporate cellphones.* Labeled and.

Mclean, VA, US

Reimaged, configured, installed software, and recycled old workstations for about 300 users.* Prepared, upgraded, and re-imaged workstations for employees.* Transferred user's profile, software, user data, and configuration settings between their current workstation and their new one.* Audited User Roles & Groups to ensure compliance with baseline role.

95877 Bezons, FR

• Reimaged, configured, and deployed the laptops and workstations in the time required as a result of good collaboration and communication.
• Setup new desktops, laptops, and Thin Clients for users.
• Reimaged existing Workstations to Windows 7 and ISpace.
• Backed up user's personal data and make sure that all user's application data and personal files have been restored to user's profile.
• Added network printers to the user's profile.
• Worked with a technical bridge to make sure transition goes smoothly and troubleshoot potential problems along the way.

Fort Lauderdale, FL, US

• Collaborate with team to setup new equipment at new PNC bank locations.
• Setup machines including MFD printers, Laser Printers, hub switches, VOIP phones, and desktop PCs with P.O.S. peripherals (check and credit card scanners).
• Run setup scripts and supervise employees to validate new machines.
• Work with technical bridge to make sure transition goes smoothly and troubleshoot potential problems along the way.
• Upon cutover date disconnect and disassemble old equipment and prepare for shipping out.

Pinellas County, Florida, US

• Installed upgrade and maintained workstations used by SPC staff:
• Securely formatted hard drive to remove sensitive data.
• Created custom images (O.S., software solutions) for various departments and Dell PC models.
• Upgrade various workstations with increased memory, video cards, and various components.
• Maintained inventory of all equipment (used and new) that would be re-imaged and sent out again for staff use or securely wiped and sent to storage.

• Technical Support Representative. Including Assisting Adecco Corporation, and their sub divisions (Ajilon Consulting & Communications, Ajilon Finance/Office/Legal, Lee Hecht Harrison. This included various duties:
• Outlook XP & Office 2003 (troubleshooting, archiving mail, setting up calendars from corporate share).
• Troubleshooting performance issues in XP (speed/ LAN and WIFI connectivity/ setting up, reconfiguring, and rebuilding profiles/ migration of profiles and shared files from one machine to another via shared folders or.
• Working with Dameware to remote into user's systems through RDP portal.
• DeepFreeze to allow printer and print servers to be user by workstations, Oasis/Custom Match initial installation and troubleshooting.
• Adecco & Ajilon Learning center - installing plug-ins, troubleshooting browser, flash, and Java compatibility and integration.

• Setting Up and Maintaining Outcome research database; Cleft-Key (Multi-disciplinary outcome database for cleft-lip and cleft-palate cases).
• Reviewing and gathering sample projects built up from ZOPE and OIO.
• Creating, implementing and distributing all data collection forms.
• Gathering, organizing, and collaborating with other co-investigators of the research project.
• On occasion to make presentation at meetings and conferences on the advantages and usefulness of CleftKey.
• Reduced costs by using and modifying an existing platform and code.

Vmware 5 Esxi, Virtualization

Bachelors Of Technology Management, Information Technology

Associate Of Arts (Aa), General Studies

Business Software, Information Technology