Daniela Barbosa Lopez Email & Phone Number

Bogotá, Bogota, Co

United States Of America

Building the Customer Experience and Customer Success strategy for different businesses in the portfolio, such as Oraqor, The ODYC, Thrill Group, Make Work Not Suck podcast, and others.

Colombia

Adjunct Professor of Customer Experience at the International School of Economic Sciences.

United States Of America

Creation, design, and execution of the customer experience strategy for the company. Establishment of the Client Experience department, which aims to create memorable experiences for clients. Using tools such as Journey Maps, Blueprints, NPS, CES, Design Thinking methodology, and an internal CX culture, we understand customer needs, listen to their feedback, measure their experience, analyze why some customers leave, and transform processes.

Colombia

Lead and implement initiatives that enhance the experience delivered to customers and add value to the organization, preventing customer churn and increasing recommendations. Promote innovation and creativity by addressing identified needs and pain points.Apply agile methodologies, co-creation and understanding techniques, and implement market best practices. Engage in active listening to the voice of the customer. Innovate internal campaigns to foster a culture of Experience and Customer Centricity. Intervene in various company areas to develop and continually update Journey Maps for different products and services offered to the market.

Responsible for designing value propositions, customer experience management models, segmentation into Buyer persona, service models, focus groups, client interviews, co-creation workshops, identifying attributes, and designing Journey Maps for various companies.

Creation of the employee experience model, establishing initial steps and directions for future actions with an Employee Journey Map. Responsible for designing and implementing Internal Communication Campaigns for employees. Support for Wellbeing, Training, Talent Development, Diversity and Inclusion, Corporate Social Responsibility, and Recruitment activities. In charge of the onboarding process within the company. Management and monitoring of vendors for various activities. Assisting with the process at university fairs.

Colombia

In charge of the Marketing, Innovation, and Communications department of the company. Developed marketing plans, analyzed data, and created communication plans for the company's campaigns.

Master'S Degree In Consumer Experience Management, Cx, Doble Titulación Con Obs Business School

El Máster en Gestión de la Experiencia del Consumidor proporciona todos los conocimientos y herramientas necesarias sobre Customer.

5Th Annual International Hospitality & Tourism Academy

Business Management On Cx

Promoción 2020. La carrera de Administración & Servicio de la Universidad de La Sabana, es única en el país y cuenta con acreditación de.

High School Diploma

KSI Bogotá es un IB World School, ofrece los programas de Bachillerato Internacional como su plan de estudios principal. KSI Bogotá.