Daniela Dos Santos Bela Cruz Email & Phone Number

State Of São Paulo, Brazil

Campinas, São Paulo, Brasil

My key activities in this role are:- Strategic Guidance: Actively participate in defining the company's long-term vision and strategy, ensuring alignment with market trends and technological innovations.- Critical Decision-Making: Evaluate and approve key decisions such as mergers, acquisitions, investments, and market expansion, ensuring they are aligned with the organization's strategic objectives.- Corporate Governance: Ensure compliance with laws and regulations, and promote… Show more My key activities in this role are:- Strategic Guidance: Actively participate in defining the company's long-term vision and strategy, ensuring alignment with market trends and technological innovations.- Critical Decision-Making: Evaluate and approve key decisions such as mergers, acquisitions, investments, and market expansion, ensuring they are aligned with the organization's strategic objectives.- Corporate Governance: Ensure compliance with laws and regulations, and promote best governance practices to ensure the company's transparency and accountability.- Performance Oversight: Continuously monitor the performance of senior management and operations, providing feedback and recommendations to improve efficiency and effectiveness.- Risk Management: Identify, assess, and mitigate potential risks, including financial, technological, and operational risks, to protect the company's and stakeholders' interests.- Financial Budgeting: Define and monitor the financial budget, ensuring alignment with the company's strategic goals and financial stability.- Supervision of Executive Management: Oversee the executive management to ensure compliance with the Social Bylaws, adherence to legislation, and business continuity. Show less

São Paulo, Brasil

In this position my main activities are:- Define the organizational structure of the software development and support team in South America, ensuring alignment with commercial and product areas in identifying customer demand and optimizing resources.- Evaluate and prioritize commercial and product demands based on profile and added value.- Oversee the dissemination and validation of projects to development teams, ensuring alignment withproject concepts and technical scopes.-… Show more In this position my main activities are:- Define the organizational structure of the software development and support team in South America, ensuring alignment with commercial and product areas in identifying customer demand and optimizing resources.- Evaluate and prioritize commercial and product demands based on profile and added value.- Oversee the dissemination and validation of projects to development teams, ensuring alignment withproject concepts and technical scopes.- Direct the software development process, overseeing technical teams, assessing the scope andmonitoring functionality, deadline adherence, and quality standards.- Ensure robust quality control and certification of products and processes according to customer needsand standards.- Engage in business meetings with the Business area, understanding customer needs and assessingtechnical and functional viability for software development, design, and architecture.- Oversee the collaboration with outsourced partners for software development and support, ensuring the functionality and quality of delivered systems and services.- Foster technological innovations and the self-development of technical teams by promoting specificcourses and training in the area of operation.- Direct Software Development team in order it can deliver Ingenico's SDKs and libraries according region market requirements.- Engage Software and Solutions Support teams to provide services with value to our customers in SAR and according to defined SLAs.- Engage team in overall application certification process providing software and support to internal teams and customers.- Interact with Ingenico central and other region teams in order to standardize services and deliver unique solutions.- Accelerate changes and actions to improve operational KPIs and services.- Ensure efficient P&L management. Show less

São Paulo, Brasil

- Be responsible for all professional services initiatives in LAR, work together with Marketing, Sales, Pre-Sales and Technical Teams in order to provide high added value services to our customers.- Support Pre-Sales processes for Professional Services offers.- Work together with Sales and Marketing in order to accelerate Go-to-Market actions and meet Ingenico's targets.- Manage and control P&L, including Risks, Issues, Changes, Budgets, Schedules & Progress of Professional Services… Show more - Be responsible for all professional services initiatives in LAR, work together with Marketing, Sales, Pre-Sales and Technical Teams in order to provide high added value services to our customers.- Support Pre-Sales processes for Professional Services offers.- Work together with Sales and Marketing in order to accelerate Go-to-Market actions and meet Ingenico's targets.- Manage and control P&L, including Risks, Issues, Changes, Budgets, Schedules & Progress of Professional Services projects.- Work closely with customers and stakeholders to ensure that the services meet customer expectations.- Plan the portfolio in line with business priorities as well as associated cost and timeline boundaries.- Product management for all professional services offers.- Pipeline management and conversion into revenue & operating margin.- Establish and maintain high standards of project accounting & financial reporting, setting and respecting suitable budgets/margins for delivery. Ensuring revenue and cost recognition is in line with the budget and forecasts, aligning with finance team, including profitability follow-up.- Manage escalations and recovery action plans. Show less

São Paulo, Brasil

- Be responsible for all professional services initiatives in LAR, work together with Marketing, Sales, Pre-Sales and Technical Teams in order to provide high added value services to our customers.- Support Pre-Sales processes for Professional Services offers.- Work together with Sales and Marketing in order to accelerate Go-to-Market actions and meet Worldline's targets.- Manage and control P&L, including Risks, Issues, Changes, Budgets, Schedules & Progress of Professional… Show more - Be responsible for all professional services initiatives in LAR, work together with Marketing, Sales, Pre-Sales and Technical Teams in order to provide high added value services to our customers.- Support Pre-Sales processes for Professional Services offers.- Work together with Sales and Marketing in order to accelerate Go-to-Market actions and meet Worldline's targets.- Manage and control P&L, including Risks, Issues, Changes, Budgets, Schedules & Progress of Professional Services projects.- Work closely with customers and stakeholders to ensure that the services meet customer expectations.- Plan the portfolio in line with business priorities as well as associated cost and timeline boundaries.- Pipeline management and conversion into revenue & operating margin.- Establish and maintain high standards of project accounting & financial reporting, setting and respecting suitable budgets/margins for delivery. Ensuring revenue and cost recognition is in line with the budget and forecasts, aligning with finance team, including profitability follow-up.- Manage escalations and recovery action plans. Show less

São Paulo, Brasil

- Be responsible for all professional services initiatives in LAR, work together with Marketing, Sales, Pre-Sales and Technical Teams in order to provide high added value services to our customers.- Support Pre-Sales processes for Professional Services offers.- Work together with Sales and Marketing in order to accelerate Go-to-Market actions and meet Ingenico's targets.- Manage and control P&L, including Risks, Issues, Changes, Budgets, Schedules & Progress of Professional Services… Show more - Be responsible for all professional services initiatives in LAR, work together with Marketing, Sales, Pre-Sales and Technical Teams in order to provide high added value services to our customers.- Support Pre-Sales processes for Professional Services offers.- Work together with Sales and Marketing in order to accelerate Go-to-Market actions and meet Ingenico's targets.- Manage and control P&L, including Risks, Issues, Changes, Budgets, Schedules & Progress of Professional Services projects.- Work closely with customers and stakeholders to ensure that the services meet customer expectations.- Plan the portfolio in line with business priorities as well as associated cost and timeline boundaries.- Pipeline management and conversion into revenue & operating margin.- Establish and maintain high standards of project accounting & financial reporting, setting and respecting suitable budgets/margins for delivery. Ensuring revenue and cost recognition is in line with the budget and forecasts, aligning with finance team, including profitability follow-up.- Manage escalations and recovery action plans. Show less

São Paulo Area, Brazil

- Contract management of clients of several market segments such as: Gerdau, Thyssenkrupp/Berco Italy, Fareva Colombia, Carrefour, Walmart, TKE, TKMCL, DPF, Infraero, Nidera, Astrazeneca, Alpargatas, Braskem, Usiminas, FedEx, Fresenius, Repsol, Embasa, Banese and Thomson Reuters;- Financial management of AMS (Application Management Services) operations, enhancements and projects with cash flow monitoring (costs x revenues) and profit & loss management;- Head of AMS Global Delivery for… Show more - Contract management of clients of several market segments such as: Gerdau, Thyssenkrupp/Berco Italy, Fareva Colombia, Carrefour, Walmart, TKE, TKMCL, DPF, Infraero, Nidera, Astrazeneca, Alpargatas, Braskem, Usiminas, FedEx, Fresenius, Repsol, Embasa, Banese and Thomson Reuters;- Financial management of AMS (Application Management Services) operations, enhancements and projects with cash flow monitoring (costs x revenues) and profit & loss management;- Head of AMS Global Delivery for SAP and multiplatform LATAM applications for a big client.- Creation and management of Transition & Transformation area with the execution of transition/implementation of AMS, ITO (Service Desk and Field Services) and transformation projects;- Executive management and structuring of Shared Services team for SAP, Tax, Accounting and Legal Solutions with around 400 people involved;- Structuring of the Agile Business Management Officer (BMO) and implementation of visible management systems with financial and operational KPIs using BI (Zoho) for IT services;- Elaboration and execution of action plans for getting the expected profitability of the operations, cost reduction and continuous improvement in the services using Design Thinking and Lean Agile best practices;- Structuring of the Service Level Management team with Quality Analysts and process standardization;- Pre-Sales team support and business development for application services. Show less

São Paulo E Região, Brasil

- I have reported directly to Global Business Development Management (T-Systems GmbH).- Responsible for Business Development for AMS, Application Development and Testing Services and T-Systems Brazil' portfolio for all market segments (SAP and multiplatforms).- Pre-Sales support, pipeline program management, team trainings, competitors analysis and definition of Marketing actions for spreading to the market.

São Paulo E Região, Brasil

- Pre-Sales Support for AMM (Application Management & Modernization), Application Development and Testing services. Presentation of T-Systems' services and processes, Quick Scan planning and execution, Due Diligence execution and technical/commercial proposal elaboration; - Responsible for the management transition projects to operation.- Operation Management (Application Management & Modernization) and project management for clients as Banks and Acquirers and SAP AMS and CMMi Level 3… Show more - Pre-Sales Support for AMM (Application Management & Modernization), Application Development and Testing services. Presentation of T-Systems' services and processes, Quick Scan planning and execution, Due Diligence execution and technical/commercial proposal elaboration; - Responsible for the management transition projects to operation.- Operation Management (Application Management & Modernization) and project management for clients as Banks and Acquirers and SAP AMS and CMMi Level 3 certification; - In less than 12 months, I have reduced 30% of the operation cost and the number of opened incidents by an important client of acquiring in payment options segment. Show less

São Paulo E Região, Brasil

- Information Security Project Management using PMI (Project Management Institute) and RUP (Rational Unified Process) methodologies for the following clients: Banco Mercantil do Brasil, Partido dos Trabalhadores (PT), TecBan, BankBoston, Cetelem, Brasil Telecom, Gerdau Açominas, Tribunal de Contas da União (TCU), Superior Tribunal de Justiça (STJ) and Datacraft; - Experience in managing projects with internal human resources and third parties; - Contact with technology vendors (USA… Show more - Information Security Project Management using PMI (Project Management Institute) and RUP (Rational Unified Process) methodologies for the following clients: Banco Mercantil do Brasil, Partido dos Trabalhadores (PT), TecBan, BankBoston, Cetelem, Brasil Telecom, Gerdau Açominas, Tribunal de Contas da União (TCU), Superior Tribunal de Justiça (STJ) and Datacraft; - Experience in managing projects with internal human resources and third parties; - Contact with technology vendors (USA, Canada and Europe);- Technical and Commercial Quotation Elaboration. Show less

São Paulo E Região, Brasil

- e-Channel Project Coordination for implementation of Ogeda's Sales Process control;- Management of Analysis and Development Projects of some Data and Voice Products (0800, Primelink, IP VPN, and others) for Embratel.

São Paulo E Região, Brasil

- Project Leader in implementation of virtual stores and e-commerce systems in Web platform.

São Paulo E Região, Brasil

- User Support and Decision Support Systems Maintenance - Brahma (AMBEV);- Leader for Application Analysis and Development – Unibanco and BankBoston.

Executive Sloan Course, Digital Transformation - Platform Strategies For Success

In this course I could learn how to plan and develop platform strategies for digital businesses.

Cobit 4.1 Foundation, Cobit 4.1 Foundation Course

Itil V3 Foundation, Itil V3 Foundation Preparatory Course

Pmp Certification, Pmp Preparatory Course

Mini Mba, Leadership For Future

Mba, E-Management - Project Management

College, Data Processing Technology