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Daniela Dos Santos Bela Cruz Email & Phone Number
Head of Global Support Transformation and Process Governance
at
Ingenico
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Current company
Role
Head of Global Support Transformation and Process Governance
Location
São Paulo, São Paulo, Brazil
Company size
Who is Daniela Dos Santos Bela Cruz? Overview
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Quick answer
Daniela Dos Santos Bela Cruz is listed as Head of Global Support Transformation and Process Governance at Ingenico, a company with 4222 employees, based in São Paulo, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Daniela Dos Santos Bela Cruz.
Daniela Dos Santos Bela Cruz previously worked as Deliberative Board Member at Venturus and Head of Software Delivery - Latin America Region at Ingenico. Daniela Dos Santos Bela Cruz holds Executive Sloan Course, Digital Transformation - Platform Strategies For Success from Massachusetts Institute Of Technology.
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Profile bio
About Daniela Dos Santos Bela Cruz
I am an IT Executive with over 20 years of experience managing multidisciplinary teams across Brazil, Argentina, Colombia, and Mexico, and overseeing global application services. My expertise spans SAP, multiplatform systems, payment services and solutions, digital transformation projects, AMS services, business development, product management, and professional services for major companies in Brazil, Latin America, the USA, and Italy.Passionate about leading high-performance teams, I excel in delivering high-value services that drive business success. My strength lies in bridging the gap between business and technical teams, facilitating effective communication for better planning, negotiation, and delivery of quality, customer-centric solutions. I have a proven ability to structure new services and drive change, leveraging agile methodologies like Kanban and Design Thinking to enhance operational efficiency. My approach is strongly customer-focused and results-oriented, with P&L management and cost control as integral aspects of my leadership.My career includes significant roles in business development for SAP, Thomson Reuters, ServiceNow, Ingenico Solutions, and other platforms, as well as Pre-Sales Support for selling professional services to large customers across various markets.Currently, as Head of Professional Services at Ingenico, I lead the company’s business transformation journey, focusing on delivering high-value payment solutions and services across Latin America. From 2020 to 2023, I successfully increased revenue and margins annually while managing P&L, service lifecycles, and delivery, collaborating closely with cross-functional teams. Additionally, I oversee Software Delivery, ensuring efficient and value-driven software development and support services for our clients.Since July 2024, I have been serving as a Deliberative Board Member at Venturus, contributing to the supervision of executive management, strategic guidance, critical decision-making, performance oversight, and financial budgeting.CERTIFICATIONS: COBIT 4.1 Foundation - jun/2011; ITIL v3 Foundation - jan/2010; PMP - Project Management Professional - since jun/2009.CONTACTS: +55 11 99243-5235
Listed skills include It Strategy, Team Building, Pmo, Data Center, and 41 others.
Current workplace
Daniela Dos Santos Bela Cruz's current company
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Ingenico
13 roles
Daniela Dos Santos Bela Cruz work experience
A career timeline built from the work history available for this profile.
Deliberative Board Member
CurrentMy key activities in this role are:- Strategic Guidance: Actively participate in defining the company's long-term vision and strategy, ensuring alignment with market trends and technological innovations.- Critical Decision-Making: Evaluate and approve key decisions such as mergers, acquisitions, investments, and market expansion, ensuring they are aligned.
Jul 2024 - Present
Head Of Software Delivery - Latin America Region
CurrentIn this position my main activities are:- Define the organizational structure of the software development and support team in South America, ensuring alignment with commercial and product areas in identifying customer demand and optimizing resources.- Evaluate and prioritize commercial and product demands based on profile and added value.- Oversee the.
Oct 2023 - Present
Head Of Professional Services - Latin America Region
Current- Be responsible for all professional services initiatives in LAR, work together with Marketing, Sales, Pre-Sales and Technical Teams in order to provide high added value services to our customers.- Support Pre-Sales processes for Professional Services offers.- Work together with Sales and Marketing in order to accelerate Go-to-Market actions and meet.
Oct 2022 - Present
Head Of Professional Services - Latin America Region
- Be responsible for all professional services initiatives in LAR, work together with Marketing, Sales, Pre-Sales and Technical Teams in order to provide high added value services to our customers.- Support Pre-Sales processes for Professional Services offers.- Work together with Sales and Marketing in order to accelerate Go-to-Market actions and meet.
Nov 2020 - Oct 2022
Head Of Professional Services - Latin America Region
- Be responsible for all professional services initiatives in LAR, work together with Marketing, Sales, Pre-Sales and Technical Teams in order to provide high added value services to our customers.- Support Pre-Sales processes for Professional Services offers.- Work together with Sales and Marketing in order to accelerate Go-to-Market actions and meet.
May 2020 - Nov 2020
Executive Manager
- Contract management of clients of several market segments such as: Gerdau, Thyssenkrupp/Berco Italy, Fareva Colombia, Carrefour, Walmart, TKE, TKMCL, DPF, Infraero, Nidera, Astrazeneca, Alpargatas, Braskem, Usiminas, FedEx, Fresenius, Repsol, Embasa, Banese and Thomson Reuters;- Financial management of AMS (Application Management Services) operations.
Jul 2014 - Aug 2019
Business Development Manager
- I have reported directly to Global Business Development Management (T-Systems GmbH).- Responsible for Business Development for AMS, Application Development and Testing Services and T-Systems Brazil' portfolio for all market segments (SAP and multiplatforms).- Pre-Sales support, pipeline program management, team trainings, competitors analysis and.
Jun 2013 - Jul 2014
Operational Manager
- Pre-Sales Support for AMM (Application Management & Modernization), Application Development and Testing services. Presentation of T-Systems' services and processes, Quick Scan planning and execution, Due Diligence execution and technical/commercial proposal elaboration; - Responsible for the management transition projects to operation.- Operation.
Oct 2005 - May 2013
Project Manager
Open Communication Security
- Information Security Project Management using PMI (Project Management Institute) and RUP (Rational Unified Process) methodologies for the following clients: Banco Mercantil do Brasil, Partido dos Trabalhadores (PT), TecBan, BankBoston, Cetelem, Brasil Telecom, Gerdau Açominas, Tribunal de Contas da União (TCU), Superior Tribunal de Justiça (STJ) and.
May 2004 - Sep 2005
Project Manager
- e-Channel Project Coordination for implementation of Ogeda's Sales Process control;- Management of Analysis and Development Projects of some Data and Voice Products (0800, Primelink, IP VPN, and others) for Embratel.
May 2000 - May 2004
Project Leader
- Project Leader in implementation of virtual stores and e-commerce systems in Web platform.
Mar 2000 - May 2000
Project Leader
Si - Structured Intelligence / Nv Consultoria
- User Support and Decision Support Systems Maintenance - Brahma (AMBEV);- Leader for Application Analysis and Development – Unibanco and BankBoston.
Jun 1997 - Mar 2000
Team & coworkers
Colleagues at Ingenico
Other employees you can reach at ingenico.com. View company contacts for 4222 employees →
PH
Polette Hernández
Colleague at Ingenico
Álvaro Obregón, Mexico City, Mexico, Mexico
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AL
Andy Le
Colleague at Ingenico
Duluth, Georgia, United States, United States
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HC
Horacio Cortina Oliva
Colleague at Ingenico
Greater Madrid Metropolitan Area, Spain
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VM
Vincent Maro
Colleague at Ingenico
Le Tremblay-sur-Mauldre, Île-de-France, France, France
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RS
Rohan Sutar
Colleague at Ingenico
Kolhapur, Maharashtra, India, India
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AP
Alessandro Peritore
Colleague at Ingenico
Pioltello, Lombardy, Italy, Italy
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JD
Jaufré Devosse
Colleague at Ingenico
Brussels Region, Belgium, Belgium
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PR
Pascal Rondeu
Colleague at Ingenico
Greater Lyon Area, France
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RM
Rodrigo Macias Romero
Colleague at Ingenico
Mexico City Metropolitan Area, Mexico
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CH
Chingyi H.
Colleague at Ingenico
Taipei City, Taipei City, Taiwan, Taiwan, Province Of China
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Polette Hernández
Colleague at Ingenico
Álvaro Obregón, Mexico City, Mexico, Mexico
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AL
Andy Le
Colleague at Ingenico
Duluth, Georgia, United States, United States
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HC
Horacio Cortina Oliva
Colleague at Ingenico
Greater Madrid Metropolitan Area, Spain
View →
VM
Vincent Maro
Colleague at Ingenico
Le Tremblay-sur-Mauldre, Île-de-France, France, France
View →
RS
Rohan Sutar
Colleague at Ingenico
Kolhapur, Maharashtra, India, India
View →
AP
Alessandro Peritore
Colleague at Ingenico
Pioltello, Lombardy, Italy, Italy
View →
JD
Jaufré Devosse
Colleague at Ingenico
Brussels Region, Belgium, Belgium
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PR
Pascal Rondeu
Colleague at Ingenico
Greater Lyon Area, France
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RM
Rodrigo Macias Romero
Colleague at Ingenico
Mexico City Metropolitan Area, Mexico
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CH
Chingyi H.
Colleague at Ingenico
Taipei City, Taipei City, Taiwan, Taiwan, Province Of China
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7 education records
Daniela Dos Santos Bela Cruz education
Executive Sloan Course, Digital Transformation - Platform Strategies For Success
Cobit 4.1 Foundation, Cobit 4.1 Foundation Course
Belmont Consulting
Itil V3 Foundation, Itil V3 Foundation Preparatory Course
Quint Wellington Redwood
Pmp Certification, Pmp Preparatory Course
Dinsmore Associates
Mini Mba, Leadership For Future
Mba, E-Management - Project Management
College, Data Processing Technology
FAQ
Frequently asked questions about Daniela Dos Santos Bela Cruz
Quick answers generated from the profile data available on this page.
What company does Daniela Dos Santos Bela Cruz work for?
Daniela Dos Santos Bela Cruz works for Ingenico.
What is Daniela Dos Santos Bela Cruz's role at Ingenico?
Daniela Dos Santos Bela Cruz is listed as Head of Global Support Transformation and Process Governance at Ingenico.
Where is Daniela Dos Santos Bela Cruz based?
Daniela Dos Santos Bela Cruz is based in São Paulo, São Paulo, Brazil while working with Ingenico.
What companies has Daniela Dos Santos Bela Cruz worked for?
Daniela Dos Santos Bela Cruz has worked for Ingenico, Venturus, Worldline Global, Ingenico Group, and Stefanini.
Who are Daniela Dos Santos Bela Cruz's colleagues at Ingenico?
Daniela Dos Santos Bela Cruz's colleagues at Ingenico include Polette Hernández, Andy Le, Horacio Cortina Oliva, Vincent Maro, and Rohan Sutar.
How can I contact Daniela Dos Santos Bela Cruz?
You can use AeroLeads to view verified contact signals for Daniela Dos Santos Bela Cruz at Ingenico, including work email, phone, and LinkedIn data when available.
What schools did Daniela Dos Santos Bela Cruz attend?
Daniela Dos Santos Bela Cruz holds Executive Sloan Course, Digital Transformation - Platform Strategies For Success from Massachusetts Institute Of Technology.
What skills is Daniela Dos Santos Bela Cruz known for?
Daniela Dos Santos Bela Cruz is listed with skills including It Strategy, Team Building, Pmo, Data Center, It Outsourcing, Itil, Cobit, and Operating Systems.
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