As Project Manager at DOMP, I've worked with a diverse range of clients, from Retail, Public Sector, Mass Media, Political, Automotive and Health Care sectors.Specialties:- Qualitative and Quantitative Research Planning and Reporting- Project Development- Customer Satisfaction - Mystery Shopping- Focus Group and in-depth interviews- Citizens Satisfaction Surveys - Market Research- Electoral behaviourProfessional interests:- Determinants of customer satisfaction, satisfaction models, customer loyalty and recommendation - Applied attitude and behavior measurement and change (pro-environmental behavior, public transportation use, healthcare management)- 'New' research methodologies, online research, 'think aloud' methods- Consumer insight- Customer Advisory Boards- Marketing & CRM- Wayfinding, Accessibility and Usability evaluationAcademic interests:Health Psychology | Positive Psychology | QoL | HRQoL | Adherence | Health Literacy | Health Beliefs | Patient experience | Health Promotion
Listed skills include Psychology, Psychological Assessment, Qualitative Research, Quantitative Research, and 14 others.