Manager, Ams Digital Renewal Sales
CurrentAs the Manager Renewal Sales I am responsible for managing the Renewal Sales team, partnering with Geographic Digital Sales leadership, and developing/managing key processes in support of the customer renewal process. Managing multiple Sales Area renewal process to maximize revenue growth for ServiceNow.ActivitiesPartners closely with Renewals leaders to continually refine our renewals strategy, process, and engagement.Ensures that Renewal policies, procedures and processes are understood and implemented consistently across the teams.Manages the renewal process to maximize revenue growth for ServiceNow and to achieve our sales/revenue goals.Partners with Sales leadership to ensure alignment in our go-to-market sales/renewals programsProvide role clarity for team members and link departmental goals to the larger organizationCreates and delivers summaries of key performance metrics that help the organization focus on renewals execution, customer success and account planning for the renewal.Engages with the operations team to establish effective analysis of trends and performance in order to continually identify greater efficiencies and achieve operational excellence.Assists Sales or Renewals reps and leadership with renewals negotiationsLeads cross functional initiatives in support of renewals, collaborating closely with Sales, Operations, Customer Success and FinancePartners with broader Renewals organization to create global programs that ensure continued success of the renewals program and the team at large