Daniela Calvo Email & Phone Number

Costa Rica

- Managed end-to-end recruitment processes for diverse salary grades, overseeing both salaried and hourly positions.- Led the issuance of employment offers, coordinated interviews, and ensured meticulous handling of background checks and confidential information..- Generated weekly reports and conducted data analysis to maintain compliance with national regulatory standards, mitigating legal, financial, and operational risks.- Collaborated closely with the U.S. Talent Acquisition Lead and Corporate Fleet Safety & Compliance Manager, facilitating bi-weekly meetings to strategize and enhance compliance processes.- Utilized advanced tools including Workday for HRIS management, ServiceNow for workflow optimization, and I-9, Fleet Worthy/Comply 2.0, and First Advantage for ensuring thorough background checks and compliance in hiring processes.

Costa Rica

- Managed a high volume of Resellers contracts for new clients and renewals,ensuring meticulous attention to detail and handling significant financialfigures. Strictly followed company SOPs to ensure accurate data for theFinance Team's monthly billing closure.- Collaborated with Account Executives to review and finalize contracts, sentthem for signatures, and entered information into the system for billing.- Processed significant manual credit and debit requests, ensuring compliancewith company policies.- Ensured client services were activated and aligned with contract terms,maintaining high customer satisfaction- Provided payment issue solutions through SNOW and Salesforce tickets tointernal stakeholders.

Costa Rica

- Managed a high volume of business contracts for new clients and renewals,ensuring meticulous attention to detail and handling significant financialfigures. Strictly followed company SOPs to ensure accurate data for theFinance Team's monthly billing closure.- Collaborated with Account Executives to review and finalize contracts, sentthem for signatures, and entered information into the system for billing.- Processed significant manual credit and debit requests, ensuring compliancewith company policies.- Ensured client services were activated and aligned with contract terms,maintaining high customer satisfaction- Provided payment issue solutions through SNOW and Salesforce tickets tointernal stakeholders.

Costa Rica

Heredia, Costa Rica

- Spearheaded real-time monitoring of key company metrics, leveraging tools like IEX NICE, Verint, Aspect and Avaya CMS to drive immediate, data-driven decisions and ensure alignment with KPI’s- Oversaw attendance tracking, including medical leaves, HIATUS, and FMLA for agents, ensuring accurate recording and notification to relevant stakeholders.- Managed agent schedules, overtime (OT), Voluntary Time Off (VTO), and other staffing adjustments in response to business needs, ensuring operational efficiency and compliance with HR policies.- Acted as the primary point of contact (POC) for Operations managers and supervisors, providing insights on workforce management to achieve daily metrics on occupancy and service levels.

Heredia, Costa Rica

- Delivered exceptional customer experiences by addressing client inquiries about their orders, including product recommendations tailored to meet customer needs and expectations.- Coordinated with shipping companies to obtain detailed order status information and facilitated adjustments to shipment schedules when necessary.

Heredia, Costa Rica

- Managed soft collections, collaborating with clients to establish customized payment plans aligned with their account history, including those undergoing bankruptcy proceedings.- Provided comprehensive technical support, addressing client inquiries and resolving basic technical issues to ensure smooth service delivery