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Daniela C. is listed as Technical Support / Training Professional at Clario, based in San Jose, Costa Rica. AeroLeads shows a matched LinkedIn profile for Daniela C..
Daniela C. previously worked as Technical Specialist I at Clario and Helpdesk Representative at Clario. Daniela C. studied at Cisco Networking Academy.
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Dedicated and results-driven professional with over a decade of invaluable experience in the dynamic and fast-paced environment of the contact center industry. I possess a strong technical acumen and a commitment to delivering exceptional in any role I take on. My expertise extends to a wide range of technical products and services, allowing me to adapt quickly to new technologies and provide solutions effectively.Having thrived in various roles in customer service, technical support, training and development, I am well-versed in collaborating with cross-functional teams, supporting a wide variety of clientele and exceeding performance metrics.My adaptability, teamwork, and dedication to continuous improvement have not only contributed to my personal growth but have also positively impacted the organizations I have been a part of.
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- Deliver exceptional customer service through professional and timely responses to service requests via chat, email, or phone.- Thoroughly document all customer interactions while safeguarding confidentiality - Provide technical support for medical equipment - Provide technical support for related platforms - Contribute to internal training related to Customer Care- Embrace and advocate the company's vision
Remote
- Receive phone calls or other communications from clients requesting assistance. Evaluate the situation and provide accurate resolution to the issue.- Document customer interactions in a detailed and structured manner- Handle re-supply and report requests in a timely and efficient manner- Assist clients with any technical problems they encounter- Troubleshoot website services / equipment usage problems
Remote
- Phone call and chat interactions with customers- Assist with website navigation and purchase process- Assist in downloading and using applications needed for service- Provide technical support for SAAS product- Resolve customer payment disputes
Remote
- Acting supervisor for escalated calls and chats in all digital and device projects.- Receive escalated tickets and follow up with customers to provide resolution.- Troubleshoot Amazon Devices such as tablets, e-readers, Fire TV, Echo speakers and accessories.- Assist with Amazon application's such as Amazon Photos, Amazon Kids, Amazon Prime Video and others.- Assist with navigation and troubleshooting for the above mentioned devices and services. - First line of support… Show more - Acting supervisor for escalated calls and chats in all digital and device projects.- Receive escalated tickets and follow up with customers to provide resolution.- Troubleshoot Amazon Devices such as tablets, e-readers, Fire TV, Echo speakers and accessories.- Assist with Amazon application's such as Amazon Photos, Amazon Kids, Amazon Prime Video and others.- Assist with navigation and troubleshooting for the above mentioned devices and services. - First line of support for D2AS Associates who need guidance in how to assist customers with difficult cases.- Mentor D2AS agents to improve overall CSAT scores.- Provide reporting to Team Manager regarding mentee's progress. Show less
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Daniela C. works for Clario.
Daniela C. is listed as Technical Support / Training Professional at Clario.
Daniela C. is based in San Jose, Costa Rica while working with Clario.
Daniela C. has worked for Clario, Modsquad, Amazon, Smiledirectclub, and The Results Companies.
You can use AeroLeads to view verified contact signals for Daniela C. at Clario, including work email, phone, and LinkedIn data when available.
Daniela C. studied at Cisco Networking Academy.
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