• Work a variety of shifts - weekday, afternoon, weekend hours, and sleepovers• Work in a range of environments; in homes, in the community• Work with a range of stakeholders; parents, young people, kinship/foster carers,Department of Child Safety, and other essential Service Providers• Attend stakeholder meetings, appointments, and staff meetings• Have high knowledge of individual cases, following case goals and plans as directedby supervisor to deliver outcomes• Reporting; following policy and legislative requirements. Providing detailed writtenreports with online tools provided, verbal reporting where required• Link Young People with appropriate networks and services where required• Attend necessary training• Implement principles and strategies to role model, mentor and teach YoungPeople necessary life skills• Maintain professional conduct along with HOPE values at all times

• Greeted and made customers feel welcome while confirming their booking details, attempting to upsell the signature dishes and beverages available at the time.• Ensured special requests on bookings were acknowledged and considered by the proper staff members.• Aided in other roles as necessary, for example, taking orders and waitressing.• Kept professional etiquette whilst providing a positive customer experience.

Responsible for identifying problems and raising issues with government authorities.• Guide vulnerable football students in seeking the right support for their personal andfamily problems.• Refer children and youth who need support to the appropriate government entities.• Attend young people in counselling sessions to know their problems.• Listen and create a safe space for students to talk about their concerns and guide themwith solutions.• Advocate for young people when they are in trouble with either their families, thecommunity or the government.• Plan and assess employment programs for young people.• Train new staff and other volunteers on how to deal with young people’s problems andbehaviours.• Help young people with resources they lack such as food, clothing, and even shelter.

• Identified Andrew's unnatural behaviours correlated with the labelling theory, which put him in an unfavourable position and manifested in difficulties creating bonds with his peers.• Developed Andrew's confidence, with recreational activities, such as motocross and basketball, after recognising characteristics of his personality that made him feel inferior to other early adolescents.• Highlighted Andrew's unique traits and made him aware of them, by engaging in social activities that would make him stand out from the others, for example, his ability to speak two languages, which previously made him feel different.• Provided feedback to Andrew's father with action plans, deadlines, and responsibilities from him and his son, and followed up on the progress.

• Supervised up to fifteen people in one of the busiest stores of Queensland, being recognised as Employee of the Month by management and the team in multiple occasions.• Created a hand-over checklist to minimise the most repeated errors, such as lack of supplies or cash-related issues, which was later instituted in different stores.• Monitored team performance, ensuring the quality of the products and the service was up to the standards of the store. • Identified team members strengths and weaknesses, to exploit their strengths and minimise the impact of their weaknesses, allocating them in the position where they would be most productive.

• Created a nurturing and fun environment for a one and a half years old boy, whilst stimulating his curiosity in learning Spanish.• Identified different interests in Joel, such as ball-playing, Lego building, and drawing; and further developed his skills with creative and innovative games.• Assisted the Rodriguez Family whilst in the gestation process of her second child by assuring the daily chores were completed.• Liaised and explained the changes that were going to take place for the firstborn child whilst his mom was in the gestation process.• Created a safe environment for a two-year-old boy and a newborn girl, by following safety procedures with the electrical sockets, sharp corners, and correct use of barrier gates and highchairs.