Daniel Acon Davila Email & Phone Number

Costa Rica

Costa Rica

Part of the Engagement process for new and renegotiation deals for IBM. As an engagement solutions Architect, I have worked for deals and provided solutions for the Midrange Tower scope which includes:- Server Hardware: IBM P series, Lenovo X Series, Pureflex, Proliant DL/GL, Cisco UCS,Dell Poweredge among others.- Midrange architect : sizing and solution design for new deals such as Vmware virtualization, Windows server environments, Linux environments , DB's oracle, SQL, DB2 and exchange , Microsoft hyper-v, back up solutions and monitoring tools- Labor cost analysis for all deals- Currently taking storage courses and mentoring to start working on Storage Deals- Working side by side on storage deals with an experienced storage architect as a mentee, in order to get to know different brands/technologies on the storage area such as : Netapp , EMC , HP, IBM, Cisco, Brocade among others.- Tools, Apps & Software: Tivoli Monitoring suite, netcool , server resource management, remotely anywhere, event management, IBM IEM, GACDW Accomplishments- Successfully completed Architectural thinking and Team solutions design workshops- Successfully completed and certified as a practitioner on IBM design thinking course- Successfully performed the role of migration architect for Mead Johnson account, migrated all the ESXi 4.5 environment to the new ESXi 5.5 environment, using vmware converter and platespin to perform the different types of migrations V2V , P2V and P2P

Costa Rica

As a Sr system administrator , I worked for different IBM clients performing different tasks such as:-Server Hardware configuration (memory , cpu, rack mounting, cabling, raid config, firmware and driver installs)-Installing, configuring and managing vmware esxi hosts-Installing , configuring and managing virtual machines using vsphere client-Virtual machine’s resource updgrades and Vmware vmotion management-ESXi cluster configuration, HA, DRS , SDRS , vswitching management and storage management-Windows server configuration (DNS management, DHCP pools, File sharing permissions)-Windows active directory management (DC promotions and demotions, adding resources to the domain)-Windows server Patching (system patches during scheduled outages )-IBM tools installation on the client’s environment (TAD4D, IEM Big fix, ITM and SRM)-Account transitioning for US based customers, deploying their environment in a virtual platform-Technical and process knowledge transfer delivery around the system context to the steady state team who will support the account in transition-Handling of work products by creating technical and process documents for steady state teams-Work side by side with PM’s and IBM architects to deploy the solutions and meet the deadlines-Helping on the architectural decisions with the architects by making suggestions on build sheets or configurations Windows/VMware Server Systems Administrator for T&T/steady state-Health check scans for the servers in the environment so they can meet the IBM ITCS104 security policies-Server Baseline management for each project in progressAccomplishments- Successfully performed the deployment of all the physical ESX servers on the RTP data center remotely for Motiva - Successfully deployed the Vmware environment and installed/configured the virtual machines for Motiva- Created and delivered documents and training for the steady state account located in India for Motiva account

Costa Rica

As a team leader for one fo the technical support groups within IBM I performed the following tasks:-Team leader for the Windows support tower, managing the technical personnel's schedules , training and career development, 1:1's delivered to identify communication gaps and clarify employee's expectations and goals throughout the year, weekly check point meetings to confirm that the customer's expectation are being fulfilled and measure the project progressAccomplishments-Team integration, better results overall by coordinating tasks based on priorities and severity, overall team knowledge ramp up by organizing technical training based on skills and gaps

Costa Rica

As a systems administrator I delivered the following tasks within IBM:-Infrastructure support for customers based on Chile and US(Windows/vmware environments)-Object administration in Windows Active Directory (GPO’s , OU’s, users and computers, distribution lists)-Windows server configuration (DNS management, DHCP pools, File sharing permissions)-Windows server Patching (system patches during scheduled outages )-Windows virtualization(Windows host and virtual machine admin on Windows Hyper-v)-Server monitoring through Tivoli console (Tivoli Enterprise Monitoring)-Health Checking process on Local servers (TSCM console management, to perform server scans and problem remediation on Windows, AIX and Linux platforms so all the systems can meet the 104 IBM Security policy)Accomplishments - I had the opportunity to travel to Santiago Chile to support the IBM IAM provisioning team in a high demanding volume of work load for windows, linux and aix systems, the project was completed on time - I traveled to Caracas Venezuela for a critical situation when an IBM data center caught on fire, I had to work different shifts there to rebuild all systems, starting to reassemble the physical servers and moving them to other data centers, deploy operating systems, configure and recover the systems and travel across multiple clients data centers to verify the system functionality

Barreal, Heredia

Server technical support for HP customers in different environments such as:- Server support on Microsoft , Linux and VMware platforms- Support on rack and blade server technologies- Server deployments- Hardware replacements- Driver, firmware and utility updates- Array management

Barreal, Heredia

Claims and order processing for VIP customers who needed technical assistance with their HP equipment, handling cases with high priority to meet the customer´s SLA as requested in a call-center operations environment within high technology industry,

Bachelor'S Degree, Systems Engineering

Vmware Course (Vsphere Installation, Configuration And Administration(Icm 5.5))

Mcsa On Windows 2012 Microsoft Server Course (All 3 Modules Completed)

- 20410: Installing and Configuring Windows Server® 2012 - 20411: Administering Windows Server® 2012 - 20412: Configuring Advanced Windows.

Cisco Ccnp, Computer Systems Networking And Telecommunications, Ccnp (Module I Bsci)

Cisco Ccna, Computer Systems Networking And Telecommunications, Ccna (Module Iv Completed)

Itil® Foundation Certificate In It Service Management

-Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning.