Daniela Craciun Email & Phone Number

Sant Antoni De Portmany, Ib, Es

Ibiza

-Manage bookings and handling customer queries (both over the phone and email)- Organize the payments and keep a close contact with the accounting department- Manage any open tickets, working closely with the venue managers- Help with organizing events (Press events, group incentive trips, weddings assistant)- Organizing hotel reservations in different venues on the island- Translations - menus for various venues, flyers for events etc (in Italian… Show more -Manage bookings and handling customer queries (both over the phone and email)- Organize the payments and keep a close contact with the accounting department- Manage any open tickets, working closely with the venue managers- Help with organizing events (Press events, group incentive trips, weddings assistant)- Organizing hotel reservations in different venues on the island- Translations - menus for various venues, flyers for events etc (in Italian, Spanish and English)- Help with the social media management for different venues- Organizing weekly KPIs- Creating Google Ad Campaigns Show less

Barcelona Area, Spain

- Contacting doctors in the UK and inviting them to be part of Top Doctors- Accurately recording all communication using our CRM- Organising and managing meetings in our account managers’ diaries- Receiving inbound calls and emails- Handling queries

Barcelona Area, Spain

- Content and inventory management- Online Banner and Voucher creation- Partner training- Project Management (EMEA projects)- Execution of online promotions campaigns and regular catalog maintenance for 8 European countries. - Support country escalations and establish a good relationship with local contacts. - Actively escalate issues with the working model and propose new solutions. - Deliver on basic team metrics ( SLA achievement >90% and Quality issues =… Show more - Content and inventory management- Online Banner and Voucher creation- Partner training- Project Management (EMEA projects)- Execution of online promotions campaigns and regular catalog maintenance for 8 European countries. - Support country escalations and establish a good relationship with local contacts. - Actively escalate issues with the working model and propose new solutions. - Deliver on basic team metrics ( SLA achievement >90% and Quality issues = 0%)by meeting goals for all the countries.- Establish strong analysis and action plans for country specific deviating elements.- Provide visibility to manager regarding country related structural, high value, business sensitive issues.- Online Sales/ Sales support- Keeping contact with the partners and distributors and training them if needed- Optimize internal processes (problem solving)- Project management with the legal department – Recycling process and Distant Selling projects, developed for 8 countries.- Keep a close work relation with the Catalog team in Bangalore after giving them training on the activities Show less

- News monitoring- Partner communication- News editing and online publication

Master'S Degree, Management & Communication

Bachelor'S Degree, Public Relations, Advertising, And Applied Communication

Bilingual Italian-English Expert