Responsible for images, clips, music and rights & clearance services sales growth, as well as for introducing technological solutions for Digital Assets Management; leading a 13 people team and reporting straight to Managing Partners. Achievements:• In a 90 days period, I successfully opened two branches (Chile and Peru) and also exceeded the quarterly sales quotas by almost 30%.• In twelve months leading the region, I exceeded the Sales Objectives by 20%.

Sales and marketing simultaneous responsibility. I led 18 people including account managers, client support executives, presales consultants and marketing executives. I was member of the Latam Management Team, reporting to the Latin America Managing Director. Achievements:• Chile: I obtained new businesses for data integration systems and professional services equivalent to 15% of yearly billing.• Argentina: I achieved the retention of 73% dollar billing, after renegotiating all the contracts with clients, as a consequence of the economy pesification during 2002. This exceeded the average 55% reached by other firms under similar circumstances. • I implemented across the region a new concept about client support and training, which allowed increasing the Client Satisfaction Index by 15 points average.• As PR responsible, I managed to obtain 2 to 3 monthly impacts within written and digital media across the region.

Assigned to this position with the objective to develop the three countries, evaluate resources, to implement the technological upgrade, to introduce new products and to achieve client loyalty. The position also included to take responsibility for all the operating areas. I reported to the Latam Managing Director. Among the achievement reached, I can highlight:• I reached the operating and financial objectives while remaining in the position.• In Peru, I managed to enhance the purchasing process and to reduce costs by 15%, to improve billing and collection reducing pending invoices by 30% and 16 days the DSO or “money in the street”.• I upgraded the offices’ datacenter and client sites platforms, which allowed reducing monthly costs - for instance in Ecuador - by 40%, apart from enhancing products delivered to clients.• I managed to increase the Customer Satisfaction Index from 70 to 90%, thanks to the design and implementation of the Reuter Training Program, innovative training and support concept for users which I developed partnering to the U. de Lima.

Account Management and selling company products were the core responsibilities. At the same time, I had to supervise Quito and Guayaquil offices, teamed by 12 people including admin, technical, sales and editorial areas. I reported to the Southern Region Manager-Latam. Achievements:• During the first semester, as a consequence of client dissatisfaction with products and the company, I reversed contract cancellation requests representing usd 21.0K per month. Which I achieved upgrading products installed at client site and assigning dedicated resources to train and support users.• I designed, developed and successfully launched a new product with domestic content, which produced additional sales, new clients and to penetrate the corporate market segment.• During the first 12 months, I could increase sales by 50% over the branch historical average.• As country responsible, I reached operating and financial objective during two years in the position.

Prospección y búsqueda de clientes. Account Management.

Coordinar las acciones promocionales del nuevo sistema previsional y la futura Consolidar AFJP, entre más de 300 empresas clientes del banco, además de llevar a cabo contacto y negociaciones con cámaras empresarias y sindicatos. Planificar las futuras acciones de promoción y afiliación una vez que se lanzara la campaña de captación.