Perfumes Order Management, Cs B2B
• Assist on inquiries and requests from clients (Key Accounts, Private retailers), sales representatives and Marketing team.• Manage orders from clients (entering it in the system, check availability/allocation, provide/produce appropriate documentation, follow-up of deliveries, etc).• Coordinate operational activities for the assigned market effectively using all available resources. • Verifying order progress and intervening when obstacles arise, in a timely manner, keeping with agreed deadlines and commercial requirements.• Ensure that the deliveries meet the criteria of the company's Key Performance Indicators + RMA coordination.To keep track of all issues related to the customer's order to the final delivery (pricing issues, miss-shipments, etc.) • Liaising directly with forwarders and customers warehouse’s to meet the agreed delivery date for each client. • Assuring the proper documentation is provided to forwarder and clients based on each destination (Certificate of Origin, Certificate of Analysis, Invoices, Packing Lists). • Customer Service/Supply Chain Coordinator, being the point of contact between the CS and SC teams as well as the Distribution team to assure a smooth fulfillment of deliveries to each area.• Perfume Key User - Act as a contact point for perfume related B2C queries; Orientation and training of new hires regarding the perfume collection (actual, most emblematic and luxurious perfumes) and Presentation of new lines and products to Customer Service Representatives and annual presentation for Dublin unit. Creation of internal Newsletter to bring awareness regarding the perfume and cosmetics industry to Dublin unit, and marketing activations and Bulgari cases related do the perfumes collections. • Salesforce Key User - Actively participate in the workshops on building Salesforce Cloud Solutions for CS; Actively support CS staff in transitioning to Salesforce; Keep track of system issues and New hire training.