Daniela Costa, Shrm-Cp Email & Phone Number

Maumee, Oh, Us

United States

Health Edge Operations | Paramount Health Care• Assisted with data migration to a new system and manipulated data with accuracy and confidentiality

Porto Alegre, Rio Grande Do Sul, Brazil

• Developed and executed training programs for 2,000 employees based on annual needs assessments, including strategic planning reviews, KPI analysis, surveys, and consultations with directors and managers• Created trainings focused on company culture, leadership, team building, time management, productivity, patient safety, quality management, and continuous improvement• Implemented virtual courses with interactive elements and mobile apps for enhanced engagement• Managed the migration from legacy HR systems to a HRIS platform, ensuring smooth transition• Oversaw the performance management system, ensuring the timely and accurate execution of performance assessments and managing 360-degree evaluations for approximately 120 staff• Acted as a mentor helping new and junior employees adapt to the company culture, explore career development opportunities, and understand paths for promotion

Porto Alegre E Região, Brasil

• Designed and executed training programs for 6,500 physicians and their office assistants• Selected and integrated an LMS platform to facilitate continuous learning for physicians• Developed and managed an annual recognition program to reward the most participation in training and events• Prepared and controlled an annual training budget of $200,000, by conducting needs assessments, preparing budget proposals, and tracking expenditures using ERP software and detailed Excel spreadsheets• Oversaw recruitment and onboarding for around 1,000 new physicians, including initial screening calls,background checks, document processing, and final approval by the board• Designed and implemented a successful medical leadership program for 40 physicians, and selected andpartnered with external facilitators to enhance the program

Porto Alegre E Região, Brasil

• Conducted training needs assessments to ensure the development of targeted and effective training plans• Assisted in the formulation and implementation of departmental policies and handbook manual• Selected and partnered with academic institutions to deliver MBA-level courses for 40 physicians

Porto Alegre E Região, Brasil

• Supported Physician Relations Manager and Physician Relations Director to improve operations, solve problems, and provide exceptional service for physicians.• Prepared management reports, and recommended operational improvements based on tracking and data analysis.• Assisted physicians with service and system issues, educating on required forms, and technical processes. • Managed quality program, including on site evaluations, internal audits, and satisfaction surveys with physicians. • Oversaw the annual Board of Director voting process.• Implemented Microsoft CRM Dynamics software, and trained approximately 30 employees in the physicians relations department.• Planned and executed events for physicians.

Porto Alegre E Região, Brasil

• Provided exceptional customer assistance and support in fast-paced environment.• Investigated, solved, and responded to complains when customers experienced problems.• Trained new employees (buddy training).

Certificate In General Educational Development (Ged)

Certificate In Advance English For Speakers Of Other Languages (90 Hours)

Master Of Business Administration - Mba, Human Resources Management And Labor Relations, Not Completed

The Federal University of Rio Grande do Sul is a Brazilian federal university based in Porto Alegre. UFRGS is among the largest.

Certificate In Team Development (305 Hours)

The Brazilian Society of Group Dynamics - SBDG is a non-profit organization that provides technical, scientific and experiential subsidies.

Certificate In Business Management (360 Hours)

Dom Cabral Foundation is a world-class Brazilian business school that links management theory with practice, academic training.

Certificate In International Politics (390 Hours)

The Pontifical Catholic University of Rio Grande do Sul is a private non-profit Catholic university. With campuses in the Brazilian cities.

Bachelor'S Degree, Public Relations

The Pontifical Catholic University of Rio Grande do Sul is a private non-profit Catholic university. With campuses in the Brazilian cities.