Built from scratch the hotel rating on Trip Advisor (nr. 13 out of 2257 apartments in Rome)Oversaw day-to-day operations of 16 apartments with staff 15 employeesEstablished a positive work culture that promoted teamwork, collaboration, and employee moraleIncreased customer service ratings through personable serviceReduced operating expenses by negotiating with vendors and optimizing resource managementImplemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability

Ability to build en effective working relationshipwith customers and dealersAble to adapt effectively to changing businessneeds and taking ownership and responsibility foractionsBoat configuration, delivery of the yacht andsupport to Boat S

Trained, supervised and supported office staff, maintained working relationships with all departments, scheduled shifts, ensured timely and accurate customer service, handled complaints and request, troubleshot emergencies, maximized room revenue and occupancy by reviewing status daily, analysed rate variance nd maintained close observation of daily house count, social media management

Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate deliveryMaintained a clean and organized work environment to ensure compliance with health department regulations and company standardsOptimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshnessContributed to overall restaurant profitability by diligently monitoring expenses such as labor costs, supplies purchases, utilities charges

Translation, synch, subtitles, replicatedflow, style and overall meaning of original texts, listened to english videos to prepare dialogue and developed translation into italian to prepare scripts for Tv shows and documentaries

Consulted specialized dictionaries, thesaurus and reference books to identify closes equivalent for nuanced terminology, words and phrases, used Cat tools such as Trados, reviewed final work sto spot and correct errors in punctuation, grammar and translation

Established close relationships with new small business prospectsMastered and constantly improved sales prospecting, follow-up and upsell processesManaged sales cycle to maintain solid customer baseSuccessfully retained top-performing clients while also acquiring new business partners leading to significant revenue growth

Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guestsFacilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilitiesReceived numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects

Arranged travel accommodations for groups, couples, executives, and special needs clients.Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.