Daniela Decary

Daniela Decary Email and Phone Number

AVP, Optimization & Enablement at Canada Life @ Canada Life
toronto, ontario, canada
Daniela Decary's Location
Greater Toronto Area, Canada, Canada
About Daniela Decary

Daniela Decary is a AVP, Optimization & Enablement at Canada Life at Canada Life. She possess expertise in business analysis, credit cards, payments, business requirements, management and 24 more skills.

Daniela Decary's Current Company Details
Canada Life

Canada Life

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AVP, Optimization & Enablement at Canada Life
toronto, ontario, canada
Website:
canadalife.com
Employees:
9057
Daniela Decary Work Experience Details
  • Canada Life
    Avp
    Canada Life Oct 2024 - Present
  • Canada Life
    Avp, Product Owner, Group Customer Digital Labs
    Canada Life Nov 2020 - Oct 2024
  • Canada Life
    Director, Navigator, Group Customer Agile Lab
    Canada Life Jan 2019 - Nov 2020
    Toronto, Ontario, Canada
  • Canada Life
    Director, Experience & Strategic Initiatives
    Canada Life Nov 2017 - Jan 2019
    Toronto
  • Aimia Inc
    Senior Manager, Customer Experience
    Aimia Inc Mar 2016 - Nov 2017
  • Wave Hq
    Director Customer Success
    Wave Hq Jul 2015 - Mar 2016
    Toronto, Canada Area
  • Moneris Solutions
    Manager, Customer Experience (Special Project)
    Moneris Solutions Jan 2014 - Jun 2015
    Toronto, Canada Area
    Accountable, as the Operations and project methodology expert, for the strategy, development and execution of the number one North American corporate initiative. Designed the customer experience throughout the initiative’s lifecycle and measured individual customer outcomes and holistic results.
  • Moneris Solutions
    Manager, Customer Experience Enablement
    Moneris Solutions Dec 2011 - Dec 2013
    Toronto, Canada Area
    Accountable to ready the Operations team (700+ employees) to successfully accept all change, as a result of corporate initiatives and departmental enhancements, into everyday functions. Accountabilities aligned to project lifecycle management including scope definition, identification of system requirements, development of processes and knowledge management tool content, user acceptance testing, and training.
  • Moneris Solutions
    Manager, Operations Analytics & Reporting
    Moneris Solutions May 2012 - Dec 2012
    Toronto, Canada Area
    Enhanced and executed the customer satisfaction research strategy to deliver insights and inform the organization’s strategic plan to foster loyal customers that spend more, stay longer, and say good things. Accountable for the delivery of performance metrics and trending for Operations to facilitate day to day business unit management.
  • Moneris Solutions
    Senior Service Relationship Management
    Moneris Solutions May 2012 - Jul 2012
    Toronto, Canada Area
    Consulted on the service relationship management and assisted in retaining a marquee national customer at risk of cancelling. Accountable for direct engagement with the customer for all inquiries post sales boarding by overseeing the execution of the Service Relationship Manager.
  • Moneris Solutions
    Manager, Business Analysis
    Moneris Solutions Oct 2010 - May 2012
    Toronto, Canada Area
    Facilitated the automation of business solutions for corporate initiatives through the identification and documentation of business requirements submitted to technology teams. Accountable to perform traceability between the business requirements and technical specifications and to define the user acceptance testing framework. Documented scope and system change requests once due diligence was performed on the validity of the request.
  • Moneris Solutions
    Project Manager
    Moneris Solutions Nov 2006 - Oct 2010
    Toronto
    Accountable for the end to end management of corporate initiatives with cross functional impacts. Defined scope and managed within timeline and budget. Applied a rigorous change management process to reduce expansion in scope and extensions to timeline using Project Management Office methodology, tools, and templates.

Daniela Decary Skills

Business Analysis Credit Cards Payments Business Requirements Management Vendor Management Project Management Process Improvement Business Process Improvement Relationship Management Requirements Gathering Sdlc Payment Card Processing Payment Systems Leadership Risk Management Strategy Call Centers Business Process Mapping Change Management Banking Account Management Logical Approach Analytical Reasoning Relationship Building Team Leadership Pmo Analytics User Acceptance Testing

Daniela Decary Education Details

  • Sir Wilfrid Laurier University
    Sir Wilfrid Laurier University
    French And Communication Studies

Frequently Asked Questions about Daniela Decary

What company does Daniela Decary work for?

Daniela Decary works for Canada Life

What is Daniela Decary's role at the current company?

Daniela Decary's current role is AVP, Optimization & Enablement at Canada Life.

What is Daniela Decary's email address?

Daniela Decary's email address is dd****@****pps.com

What is Daniela Decary's direct phone number?

Daniela Decary's direct phone number is +141652*****

What schools did Daniela Decary attend?

Daniela Decary attended Sir Wilfrid Laurier University.

What skills is Daniela Decary known for?

Daniela Decary has skills like Business Analysis, Credit Cards, Payments, Business Requirements, Management, Vendor Management, Project Management, Process Improvement, Business Process Improvement, Relationship Management, Requirements Gathering, Sdlc.

Who are Daniela Decary's colleagues?

Daniela Decary's colleagues are Laura S., Jason Pruden, Marcella M., Olubusayo Olakanye, Blayne Robson, Gabriel Lacombe, Mhairi Haugh.

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