Perform problem identification and root cause analysis for cash registers, U scansself-checkout and CPU incidents.Support and resolve issues related to workstations and cash registersMaintain documentation on hardware installation procedures.Conduct on-the-spot training for cashiers on various software and hardware issues.Collaborate with the IT team to implement solutions and improve

Provided front-line IT support to end users● Assisted in the setup and configuration of new workstations and network hardware. ● Supported the IT team in troubleshooting and resolving technical issues.● Participated in the development of documentation for IT procedures and policies.● Provided basic end-user training and support for software applications.● Managed and resolved issues related to Microsoft Office Suite, operating systems, andnetwork connectivity.