- Defects and Enhancements management (investigation, escalations, updating customer, submitting requests using Rally, Jira, Salesforce)- Handling customization requests- Develop and maintain positive customer relations with several POCs- Coordinate with various functions within the company to ensure customer requests are handledappropriately and in a timely manner.- Creating and submitting Invoices, credit memos- Drafting SOWs and contracts

- Responsible for retention, growth, engagement, and client satisfaction for a portfolio of +30 SMB clients.- Specialized in working with clients in the US and EMEA regionsPlanned and lead quarterly business reviews (QBRs) to executive level stakeholders Communicated new strategies & best practices to align with client KPIs- Drove product adoption by conducting more than 30 onboardings for new and existing clients, identified growth opportunities and strategic initiatives-… Show more - Responsible for retention, growth, engagement, and client satisfaction for a portfolio of +30 SMB clients.- Specialized in working with clients in the US and EMEA regionsPlanned and lead quarterly business reviews (QBRs) to executive level stakeholders Communicated new strategies & best practices to align with client KPIs- Drove product adoption by conducting more than 30 onboardings for new and existing clients, identified growth opportunities and strategic initiatives- Analyzed platform metrics and communicated to the client to align with key KPIs- Became the ‘voice of the customer to other internal teams- Strengthened and grew partnership through upselling and cross-selling.- Secured the renewal of several contracts with clients in my portfolio Show less

Planned and delivered online events. Sourced for attendees

- Responsible for responding to all incoming customer correspondence within required timeframes, and quality guidelines.- Receiving, logging, investigating, assessing, resolving and responding to informal and legal complaints and other legal correspondence for Argentina and Brazil- Responsible for resolution and response to customer queries, complaints, compliments and suggestions via email / social media / phone regarding day of operation events (disruptions or baggage… Show more - Responsible for responding to all incoming customer correspondence within required timeframes, and quality guidelines.- Receiving, logging, investigating, assessing, resolving and responding to informal and legal complaints and other legal correspondence for Argentina and Brazil- Responsible for resolution and response to customer queries, complaints, compliments and suggestions via email / social media / phone regarding day of operation events (disruptions or baggage mishandling)- Evaluated thousands of claims, ensuring that appropriate type and level of compensation was awarded- Provided advice and guidelines to other parts of the business on how to handle specific complaints- Supervised and liaised with the call centre team and airport staff for all matters regarding customer issues- Regular reporting of customer claims to local aeronautical authorities- Liaised with partner airlines to investigate and handle all customer related issues- Office management, procurement and events organisation for the South American Region.- Preparation and filing of documents to national authorities. - Provided assistance to the regional General Manager for travel arrangements, administration,etcPerformance:- I oversaw the implementation of a regional contact centre, trained and supervised the new local staff adding value and expertise to the relationship with South American passengers- I implemented a compensation system for regional passengers that decreased legal claims and fee payments Show less

- Provided direct support to the sales team, working with a portfolio of travel agencies, handling group reservations, and replying to agencies' inquiries. - Updated CRM, quoted, drafted contracts, and supervised the successful operation of group reservations

- Executive Assistant to the Ambassador- Events organization- General administrative tasks: Expense reports, payments, procurement- Consular Assistance for New Zealand citizens- Managed travel arrangements for the Ambassador and other Embassy staff- Translation of documents, - Customer service- Preparation and filing of documents to authorities

Project management, planning and support. Reports elaboration and database handling. Administration of human and financial resources for clinical research projects.

- Providing advice regarding local laws on human resources.- Proactively identifying opportunities for policy engagement on priorities including trade, international relations, education, health, science, indigenous policy and human rights.- Elaboration of written reports, briefs, speeches and other communications materials.- Managing programs for high level visitors- Events organization- Procurement

Search for suppliers, preparing purchase orders, budget availability, and inventory analysis. Cargo handling and clearance of imports. Control of intercompany traffic, daily income plan information, calculation of performance indicators, negotiation and coordination of freight and escorts.

- Analysis of international and economic relations with the countries of North America and the Caribbean.- Proactively identifying opportunities for policy engagement on priorities including trade, international relations, education, health, science, indigenous policy and human rights.- Elaboration of written reports, briefs, speeches and other communications materials.- Organization of meetings and managing programs for high level visitors.

Support in the investigation and International Affairs area. Administrative tasks.