Cx Software Engineer
Current• Sales Collaboration: Developed and automated a system for providing Sales KPIs for potential customer renewals by transforming daily SQL data into dynamic Excel reports on a Linux remote machine. Implemented automated email notifications to the sales team, facilitating a proactive renewal process. This system increased license renewals by 15%• Databases: Implemented a daily extraction and backup process for SQL databases from production, ensuring up-to-date production data is available for reporting purposes, significantly enhancing data accessibility and reliability. Used Linux Cronjobs and Bash scripts.• Process Automation: Automated customer processes including encrypted key and user profile generation via Sera4 REST APIs, reducing human error by over 80% and making Sera4 solution deployment suitable for large organizations. Programming language used: Python with libraries like Pandas, and Requests to connect to Sera4 Production databases.• Financial Reporting: Delivered accurate license data to Finance, categorized by customer, product, license date, and invoice, reducing errors by 50% and transforming a 8-hour weekly task into a 10-minute process. • Project Leadership: Led a project analyzing battery failures in locks using descriptive analytics. Extracted and visualized data from PostgreSQL databases with Python and data libraries (Pandas, Numpy, Matplotlib) to determine battery life based on usage and external factors.• Troubleshoot and provide tier 3 Technical support to customers, set up self-onboarding resources, automated internal workflows for a CRM system, and support operations by setting controllers with advanced configurations.
