Daniela Diaz Tenorio Email & Phone Number

Waterloo, Ontario, Canada

• Sales Collaboration: Developed and automated a system for providing Sales KPIs for potential customer renewals by transforming daily SQL data into dynamic Excel reports on a Linux remote machine. Implemented automated.
• Databases: Implemented a daily extraction and backup process for SQL databases from production, ensuring up-to-date production data is available for reporting purposes, significantly enhancing data accessibility and.
• Process Automation: Automated customer processes including encrypted key and user profile generation via Sera4 REST APIs, reducing human error by over 80% and making Sera4 solution deployment suitable for large.
• Financial Reporting: Delivered accurate license data to Finance, categorized by customer, product, license date, and invoice, reducing errors by 50% and transforming a 8-hour weekly task into a 10-minute process.
• Project Leadership: Led a project analyzing battery failures in locks using descriptive analytics. Extracted and visualized data from PostgreSQL databases with Python and data libraries (Pandas, Numpy, Matplotlib) to.
• Troubleshoot and provide tier 3 Technical support to customers, set up self-onboarding resources, automated internal workflows for a CRM system, and support operations by setting controllers with advanced configurations.

Kitchener, Ontario, Canada

-Assisted remote repairs by guiding third party technicians through CAD drawings and Schematics-Creating/maintaining troubleshooting guides and updating/creating internal wiki pages.-Investigated field return modules for the root cause of failure, saving both the customer and the company's time and money. Collected valuable data at the same time to help.

Cali, Valle Del Cauca, Colombia

-Supervised a team of 4 people and trained new employees.-Managed and prioritized customer requests while maintaining a proactive approach.-Improved software tools and metrics tracking by automating manual steps.

Cali, Valle Del Cauca, Colombia

-Created custom cleaning plans for customers all over the globe -Provided site analysis for sales and field support teams-Travelled to Singapore for on-site client support for an enterprise account with a potential worth of multi-million USD.

Post Graduation Diploma, Embedded Systems Development, 3.95/4.0

-Hardware and Software Integration using I2C, SPI, CAN, and Serial Buses. -PCB design using Altium. -Analog and Digital electronics.

Bachelor'S Degree, Mechatronics, Robotics, And Automation Engineering, 4.1/5

Activities and Societies: Semillero de Robotica (Robotics Group) Capoeria Team