Account Manager
CurrentAccount Manager successfully managing a portfolio of key accounts with an annual budget exceeding $800k and consistently achieving and exceeding monthly goals.As an Account Manager I’m as well an E-commerce and Digital Marketing consultant specialist for two of the largest retail companies in Panama.I have achieved remarkable accounts and revenue growth of up to 35% through the implementation of strategic account development plans and digital marketing strategies to increase brand awareness and increase conversions.As the main point of contact between clients and the organization, I ensure addressing clients inquiries and resolving issues promptly with have resulted in elevating client satisfaction rates up to 95%. This has been possible by conducting in depth client needs assessments, concerns and aligning strategies to meet their objetives.Worked as a digital marketing specialist with the campaigns and content team to optimize digital campaign outcomes across social media platforms, such as Meta, YouTube, and Google Ads, using Google Analytics tools. I Successfully managed more than 70 monthly digital delivering e-commerce sales and increasing brand recognition in their social media platforms.I’m leading a diverse team in the company, fostering a healthy work environment thought dynamic leadership, group collaboration and proactive communication to ensure the right mindset and incentives for my team optimal performance. Regular feedback sessions and daily status sessions have improved my team productivity by 17%
