Daniela Gomez Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

- Schedule consultants ' diaries and effectively planning and scheduling for reactive emergencies and planned workplans to ensure that the scheduling process is delivering maximum productivity. - Maintaining and building relationships with large companies, producing reports for continuous improvements to service for customers- Active use in Excel, including data entry, updating systems with reports and evidence packs.- Working in a fast-paced environment, multi-tasking daily

London, England, United Kingdom

- The first point of contact for all guests via phone, email and messaging- Respond to, troubleshoot, and resolve guest issues in a timely and positive manner- Handle the booking process from start to finish when reservations requests overflow from the Central Reservations Team- Coordinate with city teams to resolve issues on the ground and provide ongoing updates to guests- Active use in Salesforce- Enhanced the company's reputation, customer loyalty and retention, through professional and responsive customer complaints handling and resolution.

London, England, United Kingdom

- Corporate travel support (flights, rail, hotel, car rental) for Goldman Sachs- Minimised financial and reputational risk through robust compliance of the client travel policy- Problem solving, invoice requests, working towards targets, learning in a fast pace atmosphere- Building and maintaining loyalty, dealing with changing enquiries, assisting with issues

Barcelona, Catalonia, Spain

- Creating value for investors, providing cooperate travel support to the following in the UK and Ireland: GlaxosmithKline, Dell, Sony, Sibelco,- Integrating and multitasking multiple systems- Active use in Sabre, Oracle, Salesforce and Microsoft Outlook

Barcelona, Catalonia, Spain

- Corporate travel support (flights, rail, hotel, car rental, ferry), respecting and abiding to each companies different policies- Problem solving, invoice requests, working towards targets, learning in a fast pace atmosphere- Building and maintaining loyalty with clients, dealing with changing enquiries, assisting clients with issues

Barcelona, Catalonia, Spain

- Coordinate the travel, transfer and stay of 800 employees from King corporation based in Berlin, Stockholm, Malmo and Barcelona, to their annual event Kingfomarket in Stockholm- Active use of Amadeus, Outlook and internal communication with the travel department from King and our team- Lead the process with a third party for the logistic of two charters from Barcelona. In parallel, giving support to other accounts with bookings, protocol and trip arrangements.

Barcelona

- After-sales service to customers- Providing assistance in incidents- Coordinated work with workshops, spare parts, assignment of replacement cars, guarantees

Barcelona, Catalonia, Spain

- Support the passenger in the process of leisure trips (flights, hotels, car rental, tourist packages)- Problem resolution, assistance in invoicing process, amendments, family trips, additional services and loyalty programs.