Daniela Goulart Email & Phone Number

Brazil

Product Owner:- Drive the development of a product from start to finish, ensuring that it meets the needs of the customer. - Clarify a product vision and roadmap that aligns with the development process.- Prioritize products, enhancements or new features to be developed and the resolution of defects or bugs. - Manage the product backlog prioritizing the work to be done by the tam.- Define/refine user stories and the features needed to meet end user requirements.- Working with different teams across to ensure a good product outcome based on the end user requirements.- Initial point of contact for the end user, representing their needs to the development team Scrum Master:- Facilitates the Scrum framework for the team, helping them to deliver products, services, and features. - Guiding the team to follow the Scrum framework and best practices. - Work with the team to identify and remove obstacles that are preventing them from making progress. - Lead daily stand-up meetings, reviews, and demos.- Help the team become self-organizing and empowered to make decisions for themselves.

Brazil

Scrum Master:- Scrum master for a global development team, helping the team to get a clear vision about the product, its requirements and prioritizations received from the product owner;- Facilitate the communication and information exchange on discussions, decisions and conflicts between different squads, groups and project teams;- Focused on using Agile methodologies for driving the global development team toward the product/project objectives and goals;- Using different tools (Jira, ServiceNow, Confluence, New Relic, etc.) for reporting and facilitating the day-to-day work of the developers, and also reporting the team work effort to the stakeholders and management.Project Manager:- Project manager for security services (Firewalls, IDPS, Vulnerability Management Systems, QRadar, Trend Micro, Microsoft Defender for EndPoint, Secret Server, Guardian, etc.) for domestic and global customers, and also internal organizations;- Apply PMI and Agile best practices and techniques for planning, managing and monitoring schedule/priorities, workflows, budget and costs, quality measurement, and communication and reporting to stakeholders, as well as, conducting daily meetings to resolve and address issues and blockers, motivate team members to be self-organized, review accomplishments, goals and proposing improvements, etc.- Delivering documentation based on the proposed design considering all technical, management and financial details.

- Project manager for security services (Firewalls, IDPS, Vulnerability Management Systems, QRadar, Trend Micro, Microsoft Defender for EndPoint, Secret Server, Guardian, etc.) for domestic and global customers, and also internal organizations;- Apply PMI best practices and techniques for planning, managing and monitoring schedule, workflow, budget and costs, quality measurement, and communication, as well as reporting to all stakeholders;- Work with internal organization to implement Agile best practices for security services projects by identifying requirements, prioritizing backlog, developing process and practices to accommodate security services projects demand, estimating tasks duration, planning sprints and time-boxed, conduct daily meetings to resolve and address issues and blockers, motivate team members to be self-organized, monitoring sprints, review accomplishments, goals and sprints and proposing improvements, etc.- Delivering documentation based on the proposed design considering all technical, management and financial details.

Nextel Brazil Project:- Project manager for IP data, security and infrastructure networking, value added services, core circuit and packet switching, and regulatory projects for iDEN, 3G and 4G networks, for instance IPv6 for data networking, core and packet switching, and provisioning system, value added services and core switching end of support platform replacement, Lawful interception platforms replacement and improvement, implementation of cold spare platforms for disaster recovery plan, etc.- Schedule, workflow, budget and costs, quality measurement, and communication management, as well as reporting to all staff and current project resources;- Delivering documentation based on the proposed design considering all technical, management and financial details;- Operational change management, evaluating conflicts and impact for several maintenance windows for different projects.

Brazil

Nextel Brazil Project:- Project manager for IP data, security and infrastructure networking, value added services, and core circuit switching projects for iDEN and 3G networks, for instance data and security networking upgrades, replacement and improvement, datacenter cabling infrastructure replacement and upgrades, value added services and core switching end of support platform replacement, Lawful interception platforms replacement and improvement, implementation of cold spare platforms for disaster recovery plan, etc.- Managing schedule, workflow, budget and costs, quality measurement, communication, as well as reporting to all staff and current project resources;- Development of procedures and documents/templates for project planning and control, as scope/statement of work, meeting minutes, status and costs reports; - Elaborating documentation based on the proposed design considering all technical, management and financial details.

Nextel Brazil Project:- Project manager for IP data, security and infrastructure networking, and value added services projects, for instance data and security networking replacement and upgrade, value added services upgrade, datacenter passive and cabling infrastructure replacement and expansion, data network inventory, etc.- Managing schedule, workflow, quality measurement, communication and reporting among all involved and interested people;- Development of procedures and documents/templates for project planning and control, as scope/statement of work, meeting minutes, and status reports; - Elaborating documentation based on the proposed design considering all technical details;- Capacity planning reports evaluation in order to indicate networking environment recommendations based on the identified vegetative and company’s growth using the existing resources (logical re-design) or proposing the acquisition of new resources (hardware and software) submitting the required bill of material for the headquarter approval.

- Capacity planning reports development for Nextel Brazil Engineering and IT IP network environment, which is based on Cisco devices, gathering data collected via SolarWinds Orion and NetScout n-Genius tools, using statistic models with the objective of identifying the current capacity and also predicting the required capacity based on the vegetative and company’s growth, which is obtained from Marketing Team based on the subscribers and services forecast;- Networking environment recommendations based on the identified vegetative and company’s growth using existing resources (logical re-design) or proposing the acquisition of new resources (hardware and software) submitting the required bill of material for the headquarter approval; - Working with network vendors identifying the best practices and design to be applied to the company’s environment;- Elaborating proper documentation based on the proposed design considering all technical and financial details.

- Project coordinator for LAN/WAN networking projects for USA customers, managing schedule and workflow, costs, quality measurement, and communication among all involved people; - Designing/updating USA customers LAN/WAN environment according to their requirements;- Team leader supporting five engineers working for the Global Network Engineering team in Brazil;- Lead engineer coordinating all required activities among all involved engineers, documenting the project and preparing project plan and schedule for all network engineer activities;- Mentoring new engineers and reviewing engineers documentation design and proposal for all Brazil and USA engineers;- Preparing required bill of material for accomplishing the scope/requirements, and working with other team members for ordering all required hardware, software and circuits for delivering the proposed solution.

- Working for Global Network Operations Center for General Motors to support and manage sites all over the word (North America, Europe, Middle East, Asia and Latin America), being responsible for networking troubleshooting and monitoring (2nd and 3rd levels). The main language for this support is English, but Spanish is acceptable for some Latin America sites;- Root cause analyses and time line report to identify the root cause of issues/outages and report each action/step performed to fix the outage;- Point of contact to engage on-site support, product environment managers, vendors, etc;- Joining technical conference calls to coordinate, troubleshoot and fix related issues/outages;- Monitoring/managing the network over Netview (IBM), CiscoWorks (CISCO), Sniffer (Network Associates), Spectrum, Netcool, Opsware NAS, WLSE and Visionael software;- Troubleshooting over CISCO router, switches and Access Points, ODS hubs, ATM Fore System switches.

- Disaster Recovery Plan for General Motors for Mainframe in a DRP site in USA; - Point of contact for all international requests and deployments; - Escalation procedure process; - Team Leader working on schedule 24X7 and helping on the summarization of the monthly reports;- Monitoring/managing the network over HP OpenView NNM, Cisco Works, e-Health Concord, Router/Switch PM, SolarWinds, Network/Application Vantage (Compuware) and Sniffer (Network Associates);- Troubleshooting over CISCO switches/routers, Extreme/Alteon switches (Layer 2/3), Nortel routers/switches.

- HP OpenView NNM software administration;- Troubleshooting CISCO routers and switches, as well as, LAN/WAN;- Documentation and processes for ISO9000 certification.

- Monitoring HP OpenView NNM, BMC Patrol and CA Unicenter TNG software;- Working on Unix (HP-UX and Solaris) server, developing Shell Script, and also monitoring Oracle and Progress processes.

- Monitoring file transfers and VAP workstations for Comércio Eletrônico, as well as monitoring Roscoe, TSO, Netview, NetMaster, IMS, Cics, Omegaview/Omegamon, VM and MVS software;- Documentation and processes for ISO9000 certification.

- Cartridge and magnetic tapes montage;- Helpdesk.

Mba, Gestão Empresarial

Spanish

Spanish (fluent) Cellep – (2006 to 2008)

English

English (fluent) Cellep – (2002 to 2005)

Major In Administration, Administration

Major in Administration

High School, Data Processing

Professional degree in Data Processing

Education record

Education record