Daniela Cesconetto Email & Phone Number

Trilingual IT Professional with unparalleled customer-focused support experience. Accomplished mentor specialized in process development, complex problem solving, and cross functional collaboration.Relationship Manager | Leader | Project ManagerEmail: dcesconetto@me.comExpert Executive Escalations Manager focused on repairing the customer experience and relationship building. Highly skilled in cross functional partnerships with different lines of business and global teams, able to influence stakeholders to affect organizational changes. Self-driven, action-oriented Entrepreneur, accomplished in establishing and maintaining customer relationships.Experienced Call Center Supervisor with superior oral and written communication skills. Expert employee performance auditor, specialized in KPI development and tracking. Engaging trainer, offering tailored learning strategies to motivate and develop employee competencies.CORE COMPETENCIES:• Data Analytics and Research• Public Speaking• Training and Mentoring• Fluency in English, Portuguese, Spanish• Hardware & Software Implementation • Apple Certified Mac and iOS Technician• Windows 7 thru 11• G-Suite, Microsoft Office, Slack • Salesforce CRMACCOMPLISHMENTS:
• Spearheaded cross-functional collaboration in Apple Latin America support teams, streamlining communication among teams and cutting down on customer support resolution times.• Implemented mentoring development tools which significantly improved team efficiency.• Guest speaker, “Accountability Without Control” Apple IS&T Vendor Training for over 200 participants, January 2020.• User Acceptance Tester for the Brazil and Mexico Apple Online Store Checkout Redesign Project, launched on October 2019• Facilitator, “Technology for Parents” workshops for various PTO/PTA groups, August 2015 - 2018.