Chief Design Officer | Head Of Experience Design
CurrentMy design organization serves 100M+ customers and 50K+ employees at Capital One through the collaborative creation of human-centered, data-informed experiences for digital products and internal proprietary platforms/tools, including AI and GenAI technologies. Our financial services portfolio of consumer and small business products includes credit cards and banking and auto loans as well as an enterprise data management solution.As a design organization, we are committed to delivering on Capital One’s mission to help customers succeed by bringing ingenuity, simplicity and humanity to banking. We are focused on enhancing the moments that matter throughout the customer journey to deliver the best possible outcomes while increasing employee productivity and digital efficiencies. Since joining Capital One, I’ve optimized my organization’s structure, leadership team and overall capabilities to enhance design and business partnership effectiveness, with a continuous focus on:• Deepening design’s commercial command, business connection and strategic focus • Embedding customer insights and elevated design into all web- and app-based digital experiences• Positioning design as a key differentiator for new products in the pipeline and growth businesses As a member of the senior product team, I work closely with my partners in the evolution of our product portfolio, key company growth engines and emerging enterprise businesses. I also serve on a strategic business development committee and facilitated a customer experience visioning session with the corporate strategy group to spark new thinking and unlock potential future opportunities. This body of work has served as an impetus for key growth investments.
