Daniela Landsberg Email & Phone Number

Orlando, Florida, United States

• Led strategic customer success initiatives for SaaS and B2B clients, establishing KPIs, defining success metrics, and achieving a 30% increase in client retention through data-driven strategies.Spearheaded customer.
• Designed and implemented scalable training and onboarding programs, reducing churn by 20%, increasing customer adoption rates by 35%, and ensuring long-term engagement and loyalty.
• Collaborated with product teams to translate customer feedback into actionable improvements, resulting in a 25% increase in user engagement and overall product satisfaction.
• Streamlined customer support workflows through automation, reducing response times by 40% and significantly enhancing the overall customer experience.
• Facilitated cross-functional workshops and training sessions, aligning teams with best practices and improving service delivery, operational efficiency, and internal collaboration.
• Partnered with sales teams to strategically balance upselling opportunities with customer retention goals, identifying cross-selling opportunities and contributing to a 15% increase in revenue from existing accounts.

Orlando, Florida, United States

• Directed a team overseeing over 500 franchise accounts, including high-profile partnerships with Disney, AMBEV, and AT&T, driving customer success through customized strategies that aligned with both client and.
• Spearheaded strategic account growth initiatives, leading to a 45% increase in sales while fostering long-term partnerships by leveraging shared goals and business synergies.
• Revamped and streamlined onboarding processes, reducing setup times by 30% and enhancing the transition experience for new clients, resulting in higher satisfaction and quicker value realization.
• Leveraged advanced data analytics to monitor and improve NPS and CSAT scores, implementing targeted engagement strategies that boosted retention and deepened customer loyalty.
• Designed and implemented comprehensive client health dashboards, enabling real-time tracking of key metrics and allowing proactive identification and resolution of potential issues before they escalated.
• Established and championed closed-loop feedback mechanisms to ensure continuous improvement, integrating client insights into actionable initiatives that enhanced overall service delivery and satisfaction.

Sao Paulo- Brazil And Orlando, FL, United States

• Managed a team delivering over 200 high-end projects, ensuring 98% were completed on time and budget.
• Increased customer satisfaction by 20% through customer-centric design strategies.
• Coordinated with cross-functional teams to align project goals and ensure client expectations were met.
• Developed long-term client relationships, resulting in repeat business and a 30% increase in project renewals.
• Implemented quality control measures that reduced post-project revisions by 15%.
• Provided mentorship to junior project managers, fostering growth and developing team capabilities.

Brazil

• Led a team of 30+ project managers to implement process improvement strategies, achieving a 35% reduction in losses over two years with major clients like Walmart and Carrefour.
• Developed training programs for 1000+ associate's in operations, process, and procedures best practices, resulting in 95% attendance and satisfaction.
• Used customer-facing technologies and self-service applications to streamline operations and improve customer interactions.
• Focused on business process improvement and customer success, ensuring consistent high-quality service delivery

Brazil

• Managed key customer success relationships within a portfolio of 10+ B2B accounts, ensuring successful project execution for clients with a combined value of nearly $10MM
• Spearheaded the implementation of customer-facing technologies like Interactive Voice Response (IVR) systems, reducing call volumes and enhancing customer satisfaction through a more streamlined process.
• Focused on improving customer experience by optimizing self-service applications and enabling proactive solutions for frequent issues.

Brazil

• Led a customer success initiative to automate the credit analysis process, reducing the processing time from two days to an average of three hours per case.
• Enhanced operational efficiency by driving process optimization, utilizing customer-facing technologies to improve speed and accuracy in document reviews by the approval committee.
• Facilitated the development of digital documentation systems, ensuring smooth access and faster customer engagement and satisfaction.

Doctor Of Philosophy - Phd, Cognitive Neuroscience

Embarking on a doctoral journey in Cognitive Neuroscience delves into the intricacies of human behavior and cognition, aligning seamlessly.

Master'S Degree, Project Management

My postgraduate studies at USP in Project Management not only expanded my knowledge but also paved the way for me to serve as a guest.

Master Of Business Administration - Mba, Project Management

Honored with a quality award at Citibank, I seized the opportunity to pursue an MBA in Project Management- PMI/MIT, fully sponsored by the.

Bachelor'S Degree, Office Automation, Organizational Design

My pursuit of a bachelor's degree in Office Automation and Organizational Development extended beyond administrative efficiency. This.