Dan F. Email & Phone Number

Louisville, Colorado, United States

Orchestrated the rollout of executive dashboards, integrating critical KPIs for strategic decision-making.Consolidation of data across GCS departments, resulting in informed decision-making across the business unit.Capitalized on new AI tools to achieve 45% case deflection and improved overall CSAT. Mobilized strategic initiatives to empower CSMs.

Louisville, Colorado, United States

Optimized PS delivery for global clients, achieving reduction in turnaround times through automation.Led GTM strategy for new PS offerings, expanding revenue streams through consulting, account management, and custom engagement models.Scaled global PS teams based on data-driven insights (sales forecasts, team capacity, delivery estimates) to optimize.

Louisville, Colorado

Collaborated with executives to launch new PS offerings, driving revenue growth and customer adoption rates for net-new closed opportunities.Led PS team to generate a new revenue stream for JumpCloud through innovative service offerings.Managed global PS team, exceeding project deliverables and boosting product adoption.Spearheaded customer onboarding.

Louisville, Colorado, United States

Led cross-functional team to streamline go-to-market for new products, ensuring timely communication and marketing.Optimized SEO and ad campaigns by improving customer persona profiles, leading to increases in campaign effectiveness.Instituted GTM strategies that integrate customer feedback, accelerating feature prioritization and product roadmap.

Boulder, Colorado

Streamlined project implementation through standardized plans (templates), reducing delivery time by an average of 3 weeks.Leveraged deep technical expertise in JumpCloud's SaaS platform to drive successful customer implementations and product adoption.Developed custom scripting solutions (REST, PowerShell, Bash) to address unique customer needs, saving.

Boulder, Colorado, United States

Maintained expert knowledge of company and competitor offerings, market trends and customer preferences.Sold product to customers and expanded revenues with sales follow-up calls and regular account servicing.Troubleshot technical problems at customer locations and virtually to ensure efficient onboarding.Advocated for customers across organization and.

Broomfield Colorado

As an Escalation Engineer, I resolved escalated cases and complex defects for enterprise customers. I managed customer impact, customer expectations, and production impact by mediating and repairing defects within the VMware vSphere platform. I improved our software by collaborating with development teams by preparing fixes for bugs, writing RCAs, and.

Broomfield Colorado

As RE, I worked in-between our Escalation Engineers and our Technical Support Engineers to provide information to all stakeholders and mitigate escalations if they arise. Strengthened the team by providing documentation, training, and implementing efficient workflows. Collaborated with TSEs on complex and escalated support ticketsProvide information in an.

Broomfield Colorado

I provide solutions to VMware customers who use our products to conduct business. I find the best solution to their issues and recommend methods on how they could improve, resolve, or update their current environment. My focus is on improving customer relations, increase VMware's customer standings, and help out my team in any fashion possible. Product.

Atlanta GA

Responsive HTML5 Website Design using CSS, Jquery, HTML5Created frameworks with BootstrapWordPressVyatta FirewallsUpholding PCI DSS v3 Security StandardsWorking in Enviornment in UNIX/Linux EnvironmentHelped maintain strict security policies on Windows 8+ machinesLayer 3 NetworkingVirtualizationFamiliarity with Brackets, Photoshop, DreamWeaver, and other.

Smyrna, Georgia, USA

Information Systems Operator at S P Richards. I do data backup and assist with any backups, restores, or any other data requests that I've been givenLTO BackupsUnix LinuxTechnical WritingOperations efficienciesProcess validation

Lithonia, Georgia

Configured new machines, peripherals, and networks; Repair of both in-house and outside computer systems & peripherals; In-house customer support to both office and field faculty; Maintained IT duties and Data Backup & Storage; Co-Created and Maintained company websites. Windows Server AdministrationWindows Desktop ProvisioningNorton GhostWindows Backup.