Daniel Lowe Email & Phone Number

Portsmouth, England, United Kingdom

In my role as a Duty Manager at Charter Community Sport Centre, my responsibilities revolve around overseeing the daily operations to ensure the facility runs smoothly. I manage staff, address customer inquiries and concerns, and ensure the efficient execution of activities and programs. My duties include maintaining safety protocols, managing facility bookings, and collaborating with different departments to enhance the visitor experience. I take pride in creating a welcoming environment for all patrons while upholding the centre's policies and standards

Portsmouth, England, United Kingdom

This role started as a natural step up within the company. The initial purpose for this move was to allow me the flexibility to further help with the running of the leisure sites across Portsmouth. Within this role I helped manage both a team of lifeguards and deputised into running other departments on occasion.Within this role I furthered my understanding of what consistent standards and quality of service is.

Portsmouth, England, United Kingdom

As a Customer Operations Manager at Charter Community Sport Centre, my primary responsibility involves overseeing all aspects of customer interactions and experiences. I handle customer inquiries, resolve issues, and ensure their needs are met efficiently. Additionally, I manage a team, providing them with guidance and support to deliver exceptional customer service. I also work with a team to maintain correct training and operational standards to ensure the smooth running of leisure centres. I work closely with various departments to streamline operations and enhance customer satisfaction. My role also includes analysing customer feedback and implementing strategies to improve overall customer experience at the centre. I take pride in creating a positive and enjoyable environment for our customers while maintaining high service standards.

Portsmouth, England, United Kingdom

This role was a combination of a typical lifeguard and a leisure centre attendant's position.While in this role I was required to Maintain and produce good quality of service for the customers and centre users. I was responsible to both set-up and take-down equipment in a timely manner while simultaneously helping to operate a pool program by opening and supervising a swimming pool.I had to be flexible and reliable in this role as I was asked to work across multiple sites which include:- The Mountbatten Centre- Eastney Swimming Pool-Charter Community Sport Centre

Portsmouth, England, United Kingdom

I am a fully qualified Level 2 swimming teacher. I have also during my time in this role regularly attended CPDs to stay concurrent with best practice.

Alexandra Park, Portsmouth Po2 9Qa

Eastleigh, England, United Kingdom

This was my first job teaching younger and vulnerable people. leaning how to teach as well and adapting to my clientele's needs and want was paramount. I learned a lot myself and people skills in this role.