Daniela Liuzza Email & Phone Number

Lurate Caccivio, Lombardia, Italia

Customer Service for the Stella McCartney brand for the Italian, Cyprus, Greece, and Malta markets:• Assisting customers, understanding their needs, and providing the necessary information to fulfill their requests• Data entry for customer records• Operational activities within the team (order entry, returns management, issuing credit notes, merchandise exchanges)• Sending order confirmations and payment requests• Administrative support for sales activities (checking issued invoices and credit notes)• Coordination with internal departments (sales, administration, logistics, and finance) to ensure proper order fulfillment• Communication with Administration and Finance to verify payment terms and deadlines• Verification of Delivery Notes (DDT) and Packing Lists in collaboration with the logistics department• Preparing sales reports to support the commercial team• Updating product price lists and managing the creation of new product codes

Ticino, Switzerland

Customer Service for Stella McCartney and Stella McCartney Kids brands for the Italian, Russian, Israeli, Kuwaiti, Qatari, and Iraqi markets:• Planning shipments, coordinating with agents and customers• Constant communication with sales managers for Men’s, Women’s, and Children’s divisions• Direct contact with production offices (Clothing, Shoes, Bags)• Direct management of front office• Handling restocks and merchandise exchanges• Managing DDP and EXW customers• Checking order confirmations, payment requests, Letters of Credit, and Standby Letters• Supporting logistics, administration, sales, and order entry departments• Communicating with the Credit Department to verify payment terms and deadlines

Ticino, Switzerland

- In charge of Polish, Baltic Countries and Italian market and key account (including a license partner) for GBG footwear Brands (i.g. Calvin Klein, Frye)- Orders management: order entry, Communication with customers, allocation, pick ticket, shipping and invoicing.- Handling of reorders, claims, returns and swaps- Issue of credit notes- Comunication with agents and Warehouse - In charge of the pick up and delivery of goods- Management DDP and EXW customers - Weekly reports to be shared with Sales dept and Managers dept.- Interface with logistics to handle urgencies and monitor deliveries, and with finance dept. in case of payments / credit limit issues.- Back Office dutes

Lecco Area, Italy

- Front Desk operations - Customer service - Bank service dealers - Handling bank accounts

Catania Area, Italy

- Front Desk operations- Customer service