Daniel Allen Email & Phone Number

• Responsible for managing TriHealth’s server infrastructure across two data centers in the greater Cincinnati metropolitan area.• Develop and manage budgets for capital expenditures and managed the strategic annual process for acquiring new data center technology.• Manage an engineering group of 12 team members including architect, lead engineers, senior and junior staff.• Foster a culture of productivity through coaching, monthly rounding, communication, and feedback.• Create annual goals with 90-day plans that align with company performance metrics.

Cincinnati, Ohio Area

• Assistant manager with key responsibilities over two service lines consisting of 12 direct reports supporting all aspects of Epic Infrastructure, including Cache Database management and administration, AIX administration, storage architecture, Epic Client Server administration, VMware administration, and various general Windows systems management and architecture.• Directly responsible for the success of Epic upgrades, updates, and overall uptime of Epic infrastructure. • Worked with multiple teams within IS to coordinate Epic upgrades, SU updates and manage scheduling resources and coordinate dates.• Work with vendors to design and conceptualize need for servers and storage based on requirements from Application vendor

• Day to day administration of Epic EMR Infrastructure, primarily providing Epic operational database administration managing all Epic non-prod and production environments.• Lead Engineer to implement mirroring between production, DR, RPT and SRO Epic environments.• Managed and led SU installs into non-production environments, and work with application analyst to coordinate production SU installations utilizing change management.• Developed scripts using Perl, Shell, and PHP programming languages to better automate everyday system administration, maintenance and operational tasks.• Migrated daily Epic Support environment refreshes to use Hitachi Storage volume replication. • Provided support for all Unix/Linux servers and applications.• Assisted with other Epic Client System related servers and processes, IE. EPS, Rightfax, System Pulse alerts and monitoring, Relay Servers, HSW/Kuiper Registration, WBS troubleshooting, Hyperspace issues.• Performed Unix management tasks including system configuration, disk layout, LVM creation and setup, resource management and performance troubleshooting.• Created and maintain standard operating procedures and departmental documentation.

• Provided support for Epic DBA role including design and administration of Intersystems Cache Databases. Provided secondary support for ECSM roles, and help coordinate downtimes for upgrades/SU’s/hardware migrations, etc. • Provided secondary support for Unix infrastructure team for creating custom backup scripts, AIX configuration (snmp, sendmail, storage, alerts and monitoring) and troubleshooting.• Planned and helped coordinate upgrade from Epic 2010 to Epic 2012; non-production conventional upgrades to final transparent upgrade with our production environment.• Successfully coordinated and migrated Epic non-production and production to new data center hardware.• Led projects for process improvement initiatives including automating the creation and tracking of LWS/EPR, System Pulse cleanup for proper alerts and monitoring, improved custom scripts with complete documentation, and created checklists for better scheduled maintenance.• Provided support to Epic Analyst during upgrades, SU’s, and general troubleshooting.• Regularly worked with non-production environments to do dynamic data wipes, “squash and copy” and envinit to fit the needs of application support analyst. • Configured Mirroring between two non-production environments for pre-production roll out.• Followed strict ITIL policies on all production environments.

• Restructured an established IT consulting company, turning it into a Managed Service Provider by implementing Connectwise (Professional Services Automation software) and a Remote Monitoring and Management software package.• Increased revenue by 10%, annually each year of employment.• Managed a group of 8-10 full time employees including contractors to provide IT consulting services to all customers.• Performed annual reviews of all employees based on metrics of performance, customer satisfaction, ticket resolution, and project timelines met.• Standardize best practices for internal policies for project deployments, documentation, and troubleshooting procedures for all technicians.• Provided Project Proposals to customers based on customers’ needs and technology requirements.• Oversee change management through internal ticket system and discussion for scheduled maintenance with Managed Service customers for after hour updates, infrastructure upgrades, application migrations, etc.• Day to day support of over 200 customers by checking monitors, alerts, backups, approving patches, server updates and scheduling application updates.• Implemented and deployed EMR and Practice Management applications for our healthcare clients.• Design and implementation of backup solutions ranging from onsite replication using rsync, site to site VM replication (Veeam), and Disk to Disk/Disk to Tape backup using Backup Exec.• Customer application support for MicroMD, GE Centricity PM, and Vision EMR including implementation of multisite locations for remote client access to Citrix/Terminal Servers and remote scanning/printing.• Vendor Management

Kuwait

• Security Engineer responsible for configuration and evaluation of all firewalls, WAN routers, and WAN security in support of Operation Iraqi Freedom.• Evaluated and assessed changes to security procedures pertaining to firewall rules and policies.• Assisted in the implementation of QOS on all core and distribution routers for voice, video, and customer specific applications theatre wide.• Managed and maintained all written documentation for configuration changes made to all WAN security routers and firewalls.• Wrote Perl Scripts to parse through 16,000+ Access Lists to track usage and remove based on criteria set by policy.• Obtained interim Secret Clearance.

• Primary Network Engineer responsible for all aspects of engineering, including infrastructure and planning, security, availability, documentation and day-to-day support of supplied services including DSL, Wireless, Leased Circuits, and Dial-up.• Initial planning, design, and testing for wireless and DSL broadband services spanning Northwest Indiana. • Configuration and maintenance of 3COM Total Control DS3 Chassis supporting 20,000 dialup customers.• Managed relations with vendors and telecom contacts for ordering routers, switches, circuits, peering relationships, and support contracts.• Provide detailed designs and project plans for future expansion and services.