• Ensure and meet the safety, customer, productivity, and people (KPI’s) targets by leading and coaching a team of 150+ strong and cross-functional workforce.• Carefully examine, analyse, and investigate all accidents on duty (AOD), loss time accidents (LTA), and road traffic collisions (RTC’s) by using a five why approach. • Manage the continuous improvement of processes within the team along with good and best practices. • Monitor and drive individual and team performances with an emphasis on the core standard operating procedures.• Secured selection by Royal Mail and the Commonwealth Games 2022 to administer the operation that deliver all high-security mail to the Commonwealth Venues and Athlete Villages.• Defined and executed a Coronavirus test kit collection/delivery operation within the Birmingham postcode area and maintained 100% compliance for home collections and 99.5% for deliveries.• Developed and implemented new plans to continuously improve performance and overachieve these targets via administration of budget control and achievement of budget targets.• Led asset management in the unit, including sixty-four electric vehicles, and equipment along with maintenance of building and facilities for the smooth running of operations.• Enabled and maintained health and safety compliance in the unit through the implementation of safe systems of work, risk assessments, and daily huddle briefs with an emphasis on safety.• Achieved fast-track promotion into a Line Manager position from a Trainee Management position.• Successfully attained and surpassed annual gross hour targets by 4% and work hour targets by 4.2%.• Efficiently achieved and exceeded efficiency targets by 5.2% year on year and 1.7% better against budget.