Danny Allred Email and Phone Number

- Accountable for the end-to-end experience of the Flagship and My Retirement mobile apps, which facilitate growth and self-service journeys for customers in P&C insurance, Financial Services, and Pet insurance domains, resulting in an annual cost savings of >$60M per year.- Developed Nationwide’s Mobile First Strategy and activated it across multiple domains - Marketing, Technology, Operations, Product Development, and Product Management.- Built a cross-functional team comprised of product owners, analysts, designers, and software engineers to drive business outcomes and foster innovation throughout enterprise customer journeys.- Reinvented the Mobile Product teams by shifting their focus from churning out features to operating as an empowered product team, aligned to customer journeys and business outcomes.- Led the discovery and delivery efforts to implement crucial business outcomes and user-centric features, including: the integration of telematics into the Nationwide app, integration of innovative new products, and expansion of claims, servicing, and billing sub-journeys.

- Accountable for multiple digital products including banker servicing and sales application, banker communications, and corporate support admin tools.- Secured an investment of $2.8M to deliver against prioritized business outcomes of increased digital servicing and reducing banker pain points by creating a frictionless experience.- Responsible for creating products vision and roadmap by collaborating with senior stakeholders across various lines of business.- Led a team of product owners to deliver against product roadmap by working with multiple scrum and design teams to implement product features.

- Commercial Sales Product Manager for one of the two initial pilot Product Teams part of Nationwide’s initial digital product and agile journey.- Manage the strategic planning team supporting digital assets (i.e., Mobile, Web, etc.) for enterprise-wide efforts.- Utilize experience with Lean Portfolio Management, Design Thinking, Test & Learn, and Lean Six Sigma frameworks to develop a digital roadmap and investment portfolio.- Built a diverse team that celebrates different perspectives and welcomes debate to produce the best solutions for the customer and company.- Transitioned the planning framework from a traditional multi-year roadmap effort to an agile Lean Portfolio Management process and a fully end-to-end agile organization (e.g., strategy to execution).

- Promoted in place and successfully led cross-functional project teams that consistently delivered high-quality efforts that met the needs of the customer and the business.- Coached and mentored a team of five project associatesProvided professional development designed to align performance to success.- Led the Nationwide.com redesign, which was a $5 million two-year effort, in parallel of multiple strategic shifts within the company (i.e., brand consolidation, new customer segmentation, etc.).- Developed a multi-year $14 million digital self-service roadmap that positioned Nationwide as a differentiator within the member experience in the insurance industry.

- Attained Six Sigma Green Belt certification and spearheaded two projects aimed at enhancing and streamlining the coaching processes of Sales Supervisors, resulting in meeting sales and quality targets: saving Nationwide $150K annually.- Led the talent strategy effort aimed at accelerating growth, deepening insurance expertise, and driving increased retention of internal Sales associates within the Direct Sales Call Center.

- Responsible for complex business process analysis, design, implementation, standardization, and operation- Acted as a liaison between enterprise-wide teams and the Personal Lines Call Center to coordinate technology enhancements, communication and training content and delivery- Designed, trained and implemented a Credit Response Unit to respond to complex member questions on the use of credit to rate their insurance policy

- Served as a key instructor in an assigned training program for a product, office, function, or distribution system- Assisted in reviewing current classes/programs and development of new classes/programs

- Prepared, coordinated and conducted quality evaluations and needs assessments to ensure quality standards and service requirements are met for the Personal Lines Service Center- Advised management and associates of results and recommended improvement solutions- Delivered coaching that supports consistent processes and performance improvement

- Serviced multiple lines of business in the property and casualty insurance business via inbound phone calls with current members, agents, and third parties in multiple states- Provided counseling regarding insurance needs and product availability