Team Leadership: Oversee, train, and develop the IT team, fostering a collaborative and productive work environment.Service Management: Coordinate the delivery of IT services, ensuring compliance with SLAs and customer satisfaction.Strategic Planning: Contribute to IT strategy development, aligning services with business objectives.Project Management: Supervise the execution of IT projects, ensuring on-time and on-budget delivery.Supporting the Sales Team: Collaborate with the sales team in scoping and estimating effort for each service offered to clients, ensuring accurate and aligned proposals.Continuous Improvement: Lead process and service improvement initiatives, aiming for operational optimization and efficiency.

Strategic Client Engagement: Acting as the focal point for strategic clients, responsible for crisis management, monitoring satisfaction with services rendered, and identifying new business opportunities.Managing Large-Scale Projects: Overseeing major projects involving key technology infrastructure providers for both public and private sector clients across various industries.Project Delivery Methodology: Developing and implementing a project delivery methodology that combines agile and traditional approaches, resulting in increased visibility of project deliverables for the back-office team and clarity on project requirements.Project Progress Reporting: Presenting project progress to senior management, both internally and to external clients.Microsoft Project Online Administration: Responsible for the implementation, configuration, administration, and training of other project managers and team members in Microsoft Project Online portfolio management tool.Customer Success Manager Role: Pioneering the role of Customer Success Manager, merging it with the project manager function to enhance customer satisfaction and value delivery.Customer Journey Creation: Creating and implementing the customer journey within the company, providing clarity on value deliveries at each stage for the customer.Service Catalog Development: Participation in the creation and development of the services catalog for the services team.

Involvement in Internal and External Projects: Engaged in both internal projects at the ADDED headquarters and projects with external clients.Process Improvement Planning: Strategically planned improvements in the project delivery process within the post-sales area.Development of New Processes and Controls: Spearheaded the development of new processes and controls within projects, enhancing efficiency and effectiveness.Project Management Plan Creation: Proficient in creating Project Management Plans, including schedules, cost estimation, communication plans, and requirements identification, based on PMBOK best practices.Scope, Cost, Schedule, and Quality Control: Developed methods for monitoring and controlling project scope, cost, schedule, and quality.Network Projects: Contributed to network projects involving switches, routers, firewalls, and WLANs, collaborating with manufacturers such as Cisco, Check Point, and Trend Micro.Data Center Projects: Played a key role in Data Center projects involving Blades, Storage, Tape Library, and Backup solutions, collaborating with manufacturers like Cisco, HP, NetApp, Symantec, VMWare, and Microsoft.IP Telephony Projects: Participated in IP telephony projects, including Communications Manager, URA, Cellular Interface, Voicemail, presence systems, and video conferencing, working with manufacturers like Cisco and Sumus.Structured Cabling Projects: Led structured cabling projects in collaboration with manufacturers Sistmax and Furukawa.

Implementation of Check Point Firewalls (R65): I was responsible for deploying Check Point firewall solutions, specifically version R65, on both open server (SecurePlatform operating system) at the São Paulo Business Center and on Nokia platforms (IP290 and IP390) at LiquigásDeployment of Cisco PIX Firewalls (IOS Version 6.X): I was tasked with the deployment of Cisco PIX firewalls running IOS version 6.X for a financial institution and a bank, ensuring the security of their network infrastructure.