Daniela Lopez Obregon Email & Phone Number

Berlin, De

Berlin, Germany

Leading seamless implementations across the product lifecycle for our platforms and partners.

Berlin, Berlin, Germany

Leipzig Area, Germany

- Carry out continuous improvement initiatives throughout different European countries and business areas within DHL Express Network Operations that result in significant improvement of service, quality, employee motivation and productivity: - Customs project in Slovenia with special attention on improving service performance, capacity management, employee engagement and productivity. - Project in Network Control Center in Germany to improve performance management by introducing new KPIs and defining reporting lines in the local/regional organization.- Detect and quantify improvement opportunities, define ideal solutions and support the site management during their implementation. - Design, implement, report and follow up relevant KPIs in collaboration with management to ensure control and sustainability of executed solutions.- Coach assigned supervisors to achieve “best day, every day” together with his/her team.- Support the deployment of lean management tools.- Facilitate improvement and mindset workshops.

Lima Province, Peru

- Defined scope, objectives and measures of projects liaised with senior management.- Elaborated and streamlined detailed work plan and schedule to allocate resources to activities for projects in Operations and Sales.- Led initiative for assessing inconsistencies in compliance level with Global SOPs and Customs Law in main operational areas to identify causes, gather and process relevant data and propose improvement measures resulting in over 100 immediate/short term/long term action plans.- Designed and created a market intelligence digital tool to boost the expansion strategy of retail sales channel in Lima. - Prepared questionnaires, special audit & control reports, and evaluation formats by collecting, analyzing, and summarizing operating information and trends.

Mumbai, India

- Led expansion and business development initiatives for LATAM and APAC markets. - Conducted both remote and on ground due diligence for our prospected markets.- Prepared expansion/sales & marketing/finance & pricing pitch materials for internal and external purposes. - Prospected and identified new investment and business opportunities globally.- Developed new strategies, concepts and business growth models.- Performed portfolio analysis and industry research to understand latest developments in diverse business environments from over 150 companies.- Administered an extensive database (9000+ contacts) of prospective clients and potential projects.- Restructured and managed selection and on-boarding processes for Global Initiatives team, acquiring 5 new members from different countries.

Colombia

- Answered customer inquiries/communications via telephone and/or email effectively by providing a professional and timely response.- Prepared and followed up quotes processed to potential/current customers, reception of pre-alerts and processing of shipping instructions.- Initiated required action/response to customer service requests for order changes, including the maintenance of order/customer information files and communication of changes to the appropriate personnel/departments. - Identified and promoted areas with potential revenue generation to cross-sell, upsell services including value added services.

Colombia

- Issued “Request for Quotation” to vendors based on given inventory needs, followed up and managed negotiation for purchase orders and building supplier relationships.- Prepared commercial/economic bid tabulations to compare different proposals and suggest actions to select vendors.- Led tender process of USD 100000 resulting in estimated annual savings of USD 21000- Collaborated in warehouse design, cataloging inventory items and retrieval of key performance indicators of purchasing and inventory management.- Analyzed operative and financial viability of trucking operations for sales opportunities.- Monitored and reported ongoing oil and dry trucking operations.- Supported implementation and documentation of operative processes and KPIs.

Colombia

- Led and drove customer satisfaction by providing best in class communication and standards with a view towards establishing and maintaining a competitive advantage.- Reviewed customer inquiries, problems, requests and suggestions to determine the appropriate solutions in mobile technology area.- Increased multitasking skills through preparation of detailed schedules.- Placed among the top five consultants with outstanding customer service skills for mobility (AT&T) campaign from over 300 employees.