Daniela Monica Lupea Email & Phone Number

Braşov, Romania

- Understanding clients needs and requirements for their IT project- Sourcing the best IT freelances for the Skillvalue customers- Contacting Skillvalue freelancers to explain them the job opportunities- Listening to the freelancers expectations, double-checking their interest and availabilities- Qualifying the freelancers, make them pass a Skillvalue Test to assess their competences- Proposing the best Skillvalue freelancers to the client- Ensuring the clients are 100% statisfied with the selected freelance

Brasov County, Romania

Brasov County, Romania

Handling Calls, E-mails and Chat sessions with Microsoft Store related Issues/Orders Determine requirements by working with customers Sales - Microsoft Products (Software/Hardware)Provide customer support, solving issues related to the Microsoft product, Light and Advanced technical supportAdditional services by recognizing opportunities to presales, account management, explaining new features.Providing training for new phone agentsOffering information/ solutions/ counseling to customers regarding the company’s servicesPromoting the products and services of the company by means of knowledge, attitude, informationDocumenting all operations in the company’s database, according to the work proceduresCompliance with company regulations with regards to Data Protection and Information Security

Brasov County, Romania

Verbatim coding (coding answers to open-ended questions that appear in questionnaires) on different types of studies; Building code-frames (lists of codes and their associated definitions) in English and French;Checking coded files for possible errors, mistyping; Delivering coded files on time as requested;Creating data files in Excel;Taking into account the demands of the client and their feedback

Brasov County, Romania

▪ Technical assistance by phone and by e-mail, for French customers;▪ Complaint resolution, according to the internal policy;▪ Asus Shop assistance (pre-order demands, after-order demands)

Brasov County, Romania

Offering the best solutions possible for resolving the customers problems and Improving soft skills Beeing empathetic with customers and give them the best support Providing general customer support for UK / Ireland Xbox customersProviding technical support for Xbox Live servicesBack-up support for Xbox support agents when necessary

Brasov County, Romania

Technical support over the phone Researching special issues Back-up support for new team members and site members Remote access troubleshooting Mentoring new team members 3rd party mail apps setup, general computer issues, Connectivity issues(broadband and dial-up), browsing issues, account creation, software upgrade issues.Support offered for Windows, Mac OsX, Mobile Devices ( iPhone, Android)