Daniel Alvaro Costa Ribeiro Email & Phone Number

In this role, I’m responsible for managing and facilitating the business continuous process improvement initiatives to enhance the effectiveness of business processes and systems.Key responsibilities:• Analyse current business processes, workflows and procedures to identify obstacles,inefficiencies and opportunities for improvement.• Prepare and recommend proposals to revise methods and procedures, alterworkflows and resolve organisational problems.• Conduct process audits, creating process documentation and guidelines, includingstandard operating procedures and workflow diagrams.• Assist in implementing approved recommendations, issuing revised instructions and procedure manuals, and drafting other documentation.• Monitor and evaluate the effectiveness of implemented process changes, making necessary adjustments for continuous improvement and ensuring smooth transitions.

Gold Coast, Queensland, Australia

My role and responsibilities include, but not limited to:• Generate Statements of Advice (SoA) and Records of Advice (RoA) for new and existing clients. • Managing workflows to ensure service delivery timeframes are met.• Conduct project work such as the evaluation, implementation and data-migration of new software.• Liaising with the Compliance Team and upper management ensuring that SoA and RoA documents are compliant and of a high quality.• Ensure industry regulatory standards are adhered to and provide compliance support to the Compliance Team and Responsible Managers.• Operate multiple platforms for superannuation, insurance and client data.• Managing workloads using the CRM and task lists provided by the Team Leader.• Provide assistance to other departments when required.

Gold Coast, Queensland, Australia

The Presence Internship Program (PIP), being a voluntary one workday commitment, has been established for interns to work, study, and play all while growing in their personal leadership, character, word knowledge, experience, and spiritual life.

Gold Coast, Queensland, Australia

The Virgin Australia Lounge provides a 5 star customer service experience to its clients, so they can relax and enjoy the experience of flying with Virgin Australia.• Provided excellent customer service by greeting customers and ensuring orders were fulfilled to meet expectations.• Ensured that customers were completely content and satisfied.• Worked well with teammates and accepted coaching from the management team.• Worked flexible hours; night, weekend, and holiday shifts.• Received one promotion, from food and beverage attendant to supervisor.

Gold Coast, Queensland, Australia

• Responsible for one of the venues to make sure that everything would work as expected.• Organised bar inventory and storage procedures to keep stock within optimal levels and meet expectedcustomer demands.• Maintained energy and enthusiasm in a fast-paced environment.• Worked flexible hours; night, weekend, and holiday shifts.

Gold Coast, Queensland, Australia

• Ensured that stock was kept in the correct level, besides doing the closing balance.• Organised freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.• Performed daily checklists throughout facilities.• Used Point of Sale system/cash register to record the order and compute the amount of the bill.• Collects payment from guests and makes change.• Reduced money spent on workforce by doing multitasks without the need for a coworker.

Belo Horizonte, Minas Gerais

I worked in criminal law, civil law and labour law. In the criminal area, I was responsible for making reports on different cases, visiting prisons and police stations to interview clients. In the civil and labour areas, I was responsible for different cases. In addition, I was responsible for meeting clients to answer questions and explain the appropriate procedure to be adopted in that specific case; to do required proceedings to solve any problems; drafting of petitions; administrative procedures at the Courts; attend hearings.

Belo Horizonte, Minas Gerais

Firstly, I was responsible for receiving and sending petitions to the Courts. Subsequently, I was responsible for holding conciliation hearings and instruction and trial hearings, acting on behalf of large Brazilian companies.

Master Of Business Administration - Mba, Business

Bachelor Of Law

General English Course, Upper-Intermediate Level