Daniela Lyons Email & Phone Number

Minneapolis, Mn, Us

Faifax, Virginia, Us

• Provides a technical point troubleshooting for telephony issues/events/outages• Process Departmental requests for telephony moves, adds, and changes• Order and Cancel Company Cell phones and assist with backing up old devices and setting up new ones• Provide iOS troubleshooting and instructional assistance to users with company iPhones• Support basic Mitel/Inter-Tel requests by creating phantom extensions, forwarding, Voicemail• Provide end to end support for remote branches to the Home Office• Work with telco providers to ensure efficient services to the branches for long distance, and other related services• Provide support in the migration of offices to the Nextiva phone system as well as continued support maintaining call flows, account creations, troubleshooting the application, polycom handsets and fax bridges across multiple lines of business.

Faifax, Virginia, Us

• Provide technical support to all Long and Foster agents and Employees• Support Long and Foster internal applications and escalate when necessary• Assisting with email support for all long and foster employees and agents • Respond to email tickets and create new tickets thru help desk ticketing system• Write training manuals • Train computer users• Maintain daily performance of computer systems• Troubleshoot and support Windows, Mac, iOS and Android for use with Long and Foster systems• Walk users through problem-solving process• Install, Modify and repair computer hardware and software• Clean up computers• Run Diagnostic programs to resolve problems • Follow up with users to ensure issue has been resolved • Run reports to determine malfunctions that continue to occur• Subject Matter Expert in Mac and iOS for the help desk

Us

Rotate bettween the following roles:Usher, Ticket taker, Box, concessions and bar back. Clean theaters, keep stations stocked and preparing food for both the bar and the concessions stand. Assist customers with picking their seats (we have reserved seating) and setting up Captiview closed caption devices as well as other assistive listening devices. At the bar, run the small kitchen, help with restocking bar, help pour beer, wine and make basic and theater signature cocktails. Landmark Theater trainer; Responsible for training new hires in different areas of the theater (box, concessions).

Cupertino, California, Us

Assist customers who have issues with mobile devices. Troubleshoot iOS issues, run diagnostics and check mobile devices in for repair via genius bar appointments. Manage, book and assist customers picking up repairs or looking for technical service appointments at the apple store georgetown. Help out with personal trainings for customers looking to learn about their devices as a part of the One to One Program.Certified Mobile Device Technician As of Oct 20th 2013

Cupertino, California, Us

Assisted customers in purchasing and setting up Apple products. Former member of the Workshop Team teaching customers in groups of 1-6 per workshop on how to use their devices and certain apple programs (Pages, iMovie etc) as well as taking on leadership role for Apple Camp 2013; organizing materials such as iPads and computers, exporting projects to computers and finalizing all materials into a master slideshow after each session

Basic retail position at a souvenir store. Assisted customers, stocked items, made t-shirts to order with t-shirt press and decals, worked the register and unpacked and organized stock in stockroom. Position was seasonal during summer breaks from College

92866 Issy Les Moulineaux Cedex 9, Fr

Worked as Cashier, completed necessary tasks to maintain smooth operation of dining area, restocked beverages and snacks and took phone ordersWorked as Sandwich maker, stocked sandwich station, made sandwiches and wraps to order as well as making items to be packaged and sold from refrigerated case

Two Day Intensive Kagen Education Conference. Attended the Multiple Intelligences course with Teachers from all over the United States. Learned about multiple intelligences and how to incorporate as many of them into a lesson. Learned about the strengths and weaknesses of the 8 intelligence's, how that affects a classroom environment, learned strategies for working with them as well as participating in role playing exercises with fellow participants.

B.A., Mass Communications & Global Citizen Certificate

Italian Studies

High School/Secondary Diplomas And Certificates