- Managed individual and massive hiring process for new employees in different LATAM countries, such as Mexico, Brazil and Costa Rica.- Perform audit reports detailing new hires and upload mass reports to the appropriate systems, especially for payroll reports to ensure accurate/appropriate compensation for our clients.- Provide support and partner with diverse HR/Recruitment teams.

- Using the assertive communication in order to understand the customers in a better way and give them the solutions that they need.- Multitasking, providing support to different customers at the same time via, emails, phone calls, chats and tickets.- Adapt to fast and frequent change, high-pressure situations and remain open to regular feedback.

- Giving training to the New Hires that were in the process of training and onboarding.- Recorded the results of my mini team and give them 1:1 feedback to improve specific areas. - Recognized the areas for improvement in the team and created refreshers, learning sessions, and others tools that helped them increased their knowledge and confidence while solving their contacts.

- Effectiveness and organization in the tasks assigned to me.- Work with objection handling to convince the customer of the benefit we provide.