Daniela Melro Email & Phone Number

- Provides client support to Walmart by delivering and overseeing the operations of the Canadian retail business - Partners and consults with Walmart, third party vendors, and OSL corporate teams to ensure that all operational policies and procedures land successfully, while maintaining open communication to receive feedback - Responsible for developing, executing, and maintaining the operational processes to positively impact the client experience. Continuously improving processes to… Show more - Provides client support to Walmart by delivering and overseeing the operations of the Canadian retail business - Partners and consults with Walmart, third party vendors, and OSL corporate teams to ensure that all operational policies and procedures land successfully, while maintaining open communication to receive feedback - Responsible for developing, executing, and maintaining the operational processes to positively impact the client experience. Continuously improving processes to guarantee that store operations are running efficiently, smoothly and are functional - Provides day-to-day operational support to the field and corporate teams. This includes guidance on operational policies and procedures, inventory management, vendor relations, reporting, and supporting with renovations and new store openings Show less

- Developed operational documentation that is accessible to the field and corporate teams - Worked closely with the Communications team to ensure that new processes and policies were successfully rolled out to the field by creating clear and concise notices, and step-by-step process documentations. Supported the Learning team by providing important details to assist with the creation of the learning materials- Identified a gap on how feedback is delivered from the field. Created an… Show more - Developed operational documentation that is accessible to the field and corporate teams - Worked closely with the Communications team to ensure that new processes and policies were successfully rolled out to the field by creating clear and concise notices, and step-by-step process documentations. Supported the Learning team by providing important details to assist with the creation of the learning materials- Identified a gap on how feedback is delivered from the field. Created an Operations Primes group to receive first-hand feedback from select Leaders in the field- Supported the Development team with rolling out new system tools such as the escalation ticketing system Show less

Milton, Ontario, Canada

- Ensured the effective operation of Ministry approved court-recording devices- Made annotations to the court record in accordance with Ministry Annotation Standards for Digital Recordings - Prepared and maintained courtroom for proceedings

- Assisted the CEO/CFO and facilities across the U.S. by managing and overseeing the schedules, travel arrangements, payroll, benefits, hiring, and accounts payable and receivables - Supported vendor relations with third party companies that supplied equipment and material necessary to the operations- Assisted in the expansion of the California and Nevada facility by researching different state liabilities to remain compliant with employee and operational State specific standards

- Developed new procedures to evolve the day-to-day operations and communications between departments and clients after identifying opportunities- Assisted with implementing and training new operational system tools and processes after company acquisition

- Worked with the Store Operations Manager to ensure that workflow and organization at store level was set to operate effectively to influence the client experience - Motivated and managed the sales team to drive daily and weekly sales goals- Provided support on the sales floor and with cash and fitting room procedures

- Developed operational procedures that supported in driving clientele-based sales - Managed and motivated the sales team to drive conversion and meet daily and weekly sales targets- Trained staff on loss prevention strategies and completed monthly loss prevention store audits to ensure operational policies and procedure targets were being met

- Motivated and managed the sales team to meet daily and weekly sales targets while driving hourly conversion rates- Assisted in developing an in-store process to support with managing customer repairs. Partnered with third-party vendors to ensure that customer repairs were dealt with in a timely manner

- Managed store operations to guarantee that processes are running smoothly and efficiently to impact customer experience - Developed and managed the Customer Service and Cash team to guarantee a high quality of customer service was maintained- Supported the Loss Prevention team by following operational procedures to ensure that fraud and theft were limited

Bachelor’S Degree, Double Major - Criminology And Socio-Legal Studies, And Sociology, Honours With Distinction

Activities and Societies: Participated in the 'Inside-Out' program at the Vanier Centre for Women

Diploma, General Arts And Science University Profile, High Honours