Daniela Melro Email & Phone Number

- Provides client support to Walmart by delivering and overseeing the operations of the Canadian retail business - Partners and consults with Walmart, third party vendors, and OSL corporate teams to ensure that all operational policies and procedures land successfully, while maintaining open communication to receive feedback - Responsible for developing.

- Developed operational documentation that is accessible to the field and corporate teams - Worked closely with the Communications team to ensure that new processes and policies were successfully rolled out to the field by creating clear and concise notices, and step-by-step process documentations. Supported the Learning team by providing important details.

Milton, Ontario, Canada

- Ensured the effective operation of Ministry approved court-recording devices- Made annotations to the court record in accordance with Ministry Annotation Standards for Digital Recordings - Prepared and maintained courtroom for proceedings

- Assisted the CEO/CFO and facilities across the U.S. by managing and overseeing the schedules, travel arrangements, payroll, benefits, hiring, and accounts payable and receivables - Supported vendor relations with third party companies that supplied equipment and material necessary to the operations- Assisted in the expansion of the California and Nevada.

- Developed new procedures to evolve the day-to-day operations and communications between departments and clients after identifying opportunities- Assisted with implementing and training new operational system tools and processes after company acquisition

- Worked with the Store Operations Manager to ensure that workflow and organization at store level was set to operate effectively to influence the client experience - Motivated and managed the sales team to drive daily and weekly sales goals- Provided support on the sales floor and with cash and fitting room procedures

- Developed operational procedures that supported in driving clientele-based sales - Managed and motivated the sales team to drive conversion and meet daily and weekly sales targets- Trained staff on loss prevention strategies and completed monthly loss prevention store audits to ensure operational policies and procedure targets were being met

- Motivated and managed the sales team to meet daily and weekly sales targets while driving hourly conversion rates- Assisted in developing an in-store process to support with managing customer repairs. Partnered with third-party vendors to ensure that customer repairs were dealt with in a timely manner

- Managed store operations to guarantee that processes are running smoothly and efficiently to impact customer experience - Developed and managed the Customer Service and Cash team to guarantee a high quality of customer service was maintained- Supported the Loss Prevention team by following operational procedures to ensure that fraud and theft were limited

Bachelor’S Degree, Double Major - Criminology And Socio-Legal Studies, And Sociology, Honours With Distinction

Activities and Societies: Participated in the 'Inside-Out' program at the Vanier Centre for Women

Diploma, General Arts And Science University Profile, High Honours